Director of Clinical Operations

About This Role

Directing the clinical operations for a telehealth mental health company is the core of this role, ensuring high-quality, evidence-based therapy is accessible. This pivotal leadership position involves owning the operational backbone of the clinical program, from hiring and supervising clinicians to tracking outcomes and expanding into new markets and insurance networks. It suits a clinician who is drawn to the operational, strategic, and organizational challenges of building and scaling a clinical program.

Responsibilities

• Own the day-to-day clinical operations of Attune's telehealth platform, ensuring consistent quality of care across the clinician network
• Lead clinician hiring end-to-end: sourcing, screening, credentialing, and onboarding licensed associates and supervisors
• Manage and develop the clinical supervision program, ensuring BBS compliance and supporting associate professional growth
• Build and maintain systems for tracking patient and clinical outcomes, using data to drive continuous quality improvement
• Ensure compliance with California law, HIPAA, and relevant telehealth regulations
• Hold and manage the Professional Corporation (PC) structure, ensuring appropriate oversight and compliance
• Handle HR-adjacent items related to clinical staff as the team grows
• Support market and insurance expansion efforts - serve as the clinical voice in payor conversations and market entry decisions
• Assist with community engagement and BD outreach, leaning on personal and professional networks
• Partner with the CEO on KPIs, payout structures, and growth planning from a clinical operations lens
• Contribute to GTM strategy as a key voice on clinical feasibility, quality standards, and scalability
• Work closely with the clinical product team to ensure operational realities inform product direction
• Provide real-world input on platform features, clinical workflows, and tools that affect clinician and client experience
• Participate in clinical team meetings, peer consultation, and ongoing quality improvement initiatives

Requirements

• Active, unrestricted California license (e.g., LCSW, LMFT, LPCC, PhD, PsyD) in good standing
• Ability to supervise ACSW, AMFT, and APCC associates per CA BBS requirements
• Minimum 3+ years post-licensure experience, with at least 1
• 2 years in a clinical operations, program management, or clinical leadership role beyond direct practice
• Strong working knowledge of California law and ethics governing mental health practice and supervision
• Demonstrated ability to build and manage clinical programs: hiring pipelines, supervision infrastructure, outcomes tracking
• Genuine enthusiasm for clinical training, mentorship, and the intersection of technology and mental health care