About This Role
The Director of Banquets manages the banquet department operations of a property with over 500 rooms, ensuring established guest service and sustainability standards are met. This role involves leading a team and maintaining positive guest relationships.
Responsibilities
- Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate
- Maintain positive guest relationships and ensure banquet functions are executed in accordance with guest specifications
- Work closely with the catering department to address service delivery or communication gaps
- Supervise and visually inspect the set-up of function rooms to ensure cleanliness and proper inventory
- Oversee serving staff to ensure that all federal, state, local, and corporate regulations and policies are adhered to in the serving of alcoholic beverages
- Ensure that cash handling policies and procedures are followed by all banquet staff in cash handling positions
- Abide by all accounting policies and practices to ensure SOX compliance
- Enter billing information into point of sale system in order to generate a final guest check
- Check staff attendance according to schedules, and adjust and reassign server stations, as necessary, in order to provide quality service during functions
- Set and maintain service standards through continued training of core staff utilizing in-service meetings
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Requirements
- 3 to 5 years of banquet experience required
- Bachelor’s Degree preferred
Important Details
- Schedule: varies and may include working on holidays, alternate shifts, and weekends
- Physical requirements: standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching
About the Company
HHM Hotels is an employer that does not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
