Directing national logistics for a leading laboratory services provider is the core of this leadership role. It involves transforming and continuously evolving the logistics capabilities across a national footprint. This position suits a leader who can champion change, guide teams through transformation, and build a high-performing, engaged national function.
Responsibilities
Provide input and drive strategies and operational plans that align with Dynacare’s mission, business objectives, and growth targets
Conduct analysis to evaluate operational efficiency, identify cost reduction or growth opportunities, and assess ROI of improvement initiatives
Establish and monitor comprehensive performance management frameworks across all sites, including service level agreements (SLAs), pick up / delivery time metrics, accuracy rates, and client satisfaction scores
Identify and resolve issues impacting operational performance, employee morale and proactively establish continuous improvement initiatives to ensure client satisfaction, quality enhancement, pick-up and delivery performance and specimen integrity
Conduct regular operational reviews with internal and external stakeholders to assess performance, address challenges, and identify improvement opportunities
Collaborate with the senior leadership team in the logistics function to deploy route optimization and other efficiency initiatives to maximize productivity, minimize specimen transit times, and ensure compliance with clinical compliance requirements
Conduct regular audits to ensure full compliance with all applicable regulations such as TDC, CAP, transportation, health & safety, site-specific requirements
Manage third-party courier partnerships, transport vendors, and air freight providers with performance-based SLAs focused on specimen integrity and on-time delivery
Where applicable, ensure logistics operations are in full compliance with collective bargaining agreements (CBAs), maintain thorough understanding of the contract provisions and operational requirements
Serve as management representative in collective bargaining negotiations and collaborate with HR and legal counsel in employee relations matters, including grievances, investigations, implementing new practices and other workplace matters
Develop and maintain business continuity and disaster recovery plans for logistics operations across all sites
Conduct risk assessments to identify operational vulnerabilities and implement mitigation strategies to protect business operations and client relationships
Lead a team of logistics operations managers and support team to develop their leadership and performance
Model and coach leadership behaviours that reinforce Dynacare’s values, operational excellence standards, employee wellness, and client-focused culture
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Lead change initiatives that improve operational processes, systems or organizational structures by utilizing change management strategies that communicate vision, address resistance, build stakeholder engagement and adoption
Manage people resources for optimal workforce planning, recruitment, performance goal setting, training, scheduling, and effective workflow
Implement performance management systems that drive accountability, recognize excellence, and address performance gaps
Develop, implement, and monitor employee engagement initiatives in partnership with other leaders and HR to increase team performance and retention
Recognize team and employee achievement
Develop & implement comprehensive onboarding programs for new clients including specimen handling requirements, pickup scheduling, technology platform training, escalation processes
Assess competition, market opportunities, threats and share best practices to relevant stakeholders
Collaborate with business development on client business reviews, RFPs, and contract negotiations
Develop and nurture a culture of safety, quality, innovation, adaptability, and fair treatment of all team members with consistency across Logistics network
Embed environment and sustainability principles into all logistics practices
Ensure compliance with environmental, safety, transportation, and health regulations
Develop, implement, and review control mechanisms and processes to confirm compliance to policies, standards, regulatory requirements to ensure mitigation of risks
Requirements
College or University degree in Business or relevant certification
Proven ability to excel at strategic thinking and planning as well as tactical implementation
7-10+ years of progressive management experience in customer and employee centric operations-based environments in complex, forward thinking and service-based organizations
Advanced knowledge of logistics operations, processes. and methodologies
Outstanding communication and leadership presence with ability to influence at all levels in the organization
History of meeting and exceeding organizational targets for cost, quality and customer satisfaction
Process and action-oriented mind-set and will have a track record of demonstrating superior business judgement as well as the fortitude, self-confidence, and people skills to contribute to key business decisions and to provide strong counsel to the Senior Leadership Team
General knowledge of medical laboratory operations
Nice to have:
Experience working in unionized environments
Benefits
Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
Important Details
Schedule: Permanent Full-Time
Internal Posting Deadline: Tuesday, May 5, 2026
Travel: local and national travel required 25-30%
About the Company
Dynacare helps Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible.
Welcome to Dynacare, the leading provider of comprehensive health and wellness solutions in Canada.
