Directing the domestic and international movement, storage, and oversight of artist inventory is the core of this role, spanning eCommerce, Touring, Retail, and special projects. This position suits an experienced and highly resourceful individual who can manage logistics and inventory needs end-to-end, from coordinating time-sensitive freight to navigating import/export requirements and overseeing inventory across various locations.
Responsibilities
Own the end-to-end movement of finished goods across eCommerce, Touring, and Retail, including domestic and international shipments
Plan and execute shipments from factories, vendors, warehouses, and other origins to fulfillment centers, retail distribution centers, tour locations, events, or other destinations globally
Determine the appropriate shipping method, carrier, routing, and logistics partners based on delivery requirements, cost, urgency, shipment size, destination, and risk
Coordinate directly with freight forwarders, carriers, customs brokers, warehouses, vendors, and other partners to book, execute, track, and complete shipments
Manage highly time-sensitive and complex shipping requests, quickly identifying viable solutions and taking ownership of getting product where it needs to go, on time
Proactively track shipments from pickup through final delivery, identifying potential delays early and driving resolution when issues arise
Serve as TITOL™’s internal subject matter expert on international shipping, customs, import/export requirements, and cross-border logistics
Determine the required shipping and customs documentation and ensure information is complete and accurate before goods move
Navigate country-specific import requirements, customs clearance processes, duties and taxes, tariff classifications, Incoterms, importer-of-record requirements, and other considerations impacting international shipments
Identify when registrations, legal entity structures, tax or customs identifiers, brokers, importers of record, or other third-party solutions may be required to successfully enter a market
Partner with internal Finance, Production, and Operations teams to establish practical solutions when TITOL™ does not yet have the infrastructure required in a particular market
Troubleshoot customs holds, documentation issues, and other cross-border challenges quickly and proactively to minimize delays
Coordinate logistics for product moving into major retailer and partner distribution centers, ensuring shipments meet all relevant delivery requirements
Review and interpret retailer routing guides and vendor compliance requirements, proactively identifying requirements that could impact cost or delivery timing
Manage logistics for tour and live-event needs, including shipments with highly compressed timelines, changing destinations, and hard delivery deadlines
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Coordinate inventory transfers between warehouses, fulfillment centers, vendors, tour locations, retail partners, and other destinations as business needs evolve
Partner closely with Production, Brand Management, eCommerce, and other internal teams to understand upcoming launches, tours, deliveries, and product movements to plan logistics accordingly
Build and maintain strong relationships with freight forwarders, customs brokers, carriers, warehouses, and other logistics partners across domestic and international markets
Develop a reliable network of partners and resources that allows TITOL™ to move quickly and solve complex or urgent logistics needs
Obtain and evaluate freight quotes, routes, service levels, and logistics options to balance cost, timing, reliability, and business priority
Understand and clearly communicate the cost and timeline implications of logistics decisions so internal teams can make informed decisions quickly
Proactively flag when production schedules, launch dates, shipping methods, destinations, or other decisions are likely to create significant freight costs, customs risks, or delivery challenges
Review freight and logistics costs for accuracy, identify opportunities for cost savings, and help TITOL™ make smarter logistics decisions without compromising critical delivery timelines
Maintain accurate inventory records across locations, proactively resolving discrepancies with internal teams and external partners
Provide monthly updates on inventory movements, material changes, storage needs, and other key developments
Oversee inventory across warehouses, fulfillment centers, storage facilities, vendors, and other locations, ensuring accuracy through regular cycle counting, reconciliation and replenishment
Oversee storage capacity and needs across locations, proactively identifying when additional or alternative storage solutions are required
Manage relationships with warehouses, 3PLs, and storage partners, ensuring inventory is handled, stored, and reported accurately
Oversee outbound pick, pack, shipping, and transportation processes across fulfillment and storage partners, troubleshooting issues and driving resolution as needed
Monitor storage and inventory-related costs and identify opportunities to consolidate inventory and reduce unnecessary storage expenses
Track recurring logistics issues and identify root causes, process gaps, or infrastructure needs that can reduce delays and unnecessary costs over time
Help build scalable internal logistics operations as TITOL™ continues to expand into new markets, channels, and business opportunities
Serve as the primary internal escalation point for complex, urgent, or high-risk logistics issues and take ownership of driving them through resolution
Requirements
5+ years of experience in logistics, freight, transportation, supply chain, or a related field, with significant hands-on responsibility for domestic and international shipments
Demonstrated solid proficiency across the supply chain, with an emphasis on warehousing and distribution operations
Deep working knowledge of global freight, customs, import/export processes, and cross-border shipping requirements
Demonstrated experience coordinating international shipments and working directly with freight forwarders, customs brokers, carriers, warehouses, and other logistics partners
Experience navigating customs documentation, duties and taxes, tariff classifications, Incoterms, importer-of-record requirements, and other international trade considerations
Experience shipping into major retailers, distribution centers, fulfillment centers, or other environments with specific routing and vendor compliance requirements strongly preferred
Highly resourceful and solutions-oriented, with a strong bias toward action
Able to operate effectively with incomplete information, rapidly changing priorities, and highly compressed timelines while exercising sound judgment around compliance and risk
Exceptionally organized and detail-oriented, with the ability to manage multiple concurrent shipments, deadlines, stakeholders, and destinations without losing visibility
Strong communicator who can clearly explain logistics requirements, risks, costs, timelines, and tradeoffs to teams without deep logistics expertise
Calm under pressure and comfortable taking ownership when shipments encounter unexpected issues, delays, or last-minute changes
Comfortable working independently and getting into the details in a lean, fast-moving organization rather than relying on large teams or established infrastructure to solve problems
Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship
Nice to have:
Bachelor's Degree in Business, Supply Chain, Logistics, or Transportation preferred but related experience in lieu of degree will be heavily considered
Benefits
Best in class health, dental, and vision insurance
Healthcare FSA
Dependent Care FSA
Commuter Benefits FSA
Short-term/long-term disability and life insurance
Paid Parental leave
401k with 4% match
Pet Insurance
Legal and Identity Theft Plans
Vacation time and sick days
Important Details
Schedule: In-office 5 days/week with occasional travel or on-site support required; may involve weekend or extended hours during peak seasons
About the Company
TITOL™ is the largest and fastest growing independent artist merchandise company in the space, working across contemporary recording artist’s e-commerce stores, tours, retail programs, album rollouts and more.