Directing end-to-end pharmaceutical distribution, transportation, inventory management, reverse logistics, and claims operations across the supply chain is the core of this role. This position ensures the efficient, compliant, and cost-effective movement of pharmaceutical products while overseeing claims adjudication, chargebacks, rebates, shortages, returns, and dispute resolution processes. The Director acts as the primary point of contact for 3PLs in managing warehousing storage, freight transportation, and claims requirements, ensuring all company guidelines and cGMPs and cGDPs are followed.
Responsibilities
Develop and execute pharmaceutical logistics strategies to support business growth and customer service objectives
Oversee domestic and international transportation, warehousing, distribution, and inventory management activities
Manage relationships with third-party logistics providers (3PLs), carriers, distributors, wholesalers, and specialty pharmacy partners
Ensure compliance with FDA, DEA, DSCSA, GDP, state, and international distribution regulations
Lead cold-chain and controlled-substance logistics programs to maintain product integrity
Establish logistics performance metrics and service level agreements (SLAs)
Drive continuous improvement initiatives to optimize transportation costs, inventory turns, and order fulfillment performance
Direct all pharmaceutical claims operations, including chargebacks, rebates, returns and reverse distribution, product shortages and damages, pricing disputes, and Medicaid and government program claims
Establish policies and controls to prevent revenue leakage/diversion/theft and ensure claim accuracy
Review and approve claim settlements, credits, and dispute resolutions
Partner with Finance and Commercial teams to ensure proper accounting treatment and reconciliation of claims activities
Monitor claims trends and identify root causes to improve operational performance
Ensure compliance with industry regulations including, but not limited to, the FDA, DEA, DSCSA, Serialization, TAA, HIPAA, and applicable state and federal requirements
Develop and maintain SOPs related to logistics and claims activities
Prepare for and support internal and external audits
Manage product recalls, investigations, and corrective action plans
Identify and mitigate operational, financial, and regulatory risks
Manage departmental budgets and cost optimization initiatives
Analyze supply chain and claims data to identify trends, risks, and improvement opportunities
Drive initiatives that improve profitability, service quality, and operational efficiency
Lead and develop logistics, claims, and supply chain professionals
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Establish performance objectives and accountability measures
Foster a culture of collaboration, continuous improvement, and customer focus
Partner with cross-functional teams including Commercial, Supply Chain, Customer Service, Finance, Quality, Regulatory Affairs, IT, and Legal
Serve as the main point of contact for all distribution-related inquiries and issues
Perform rate negotiations with logistics providers and assist in cost reduction initiatives
Resolve inventory issues in a timely and accurate manner; trend reoccurring issues
Work in the ERP system and 3PL portal regarding returns, inventory movements, and freight charges
Develop a thorough working knowledge of Cosette’s primary service providers (carriers) as well as key customer accounts
Analyze and provide new distribution options to improve company performance around cost and service
Provide all distribution data for Annual Product Reviews (APRs)
Assist in any Verification Router Service (VRS)/serialization issues, inquiries, etc. that may arise
Perform quarterly destruction analysis and prepare communication to 3PL DC
Analyze and generate monthly metrics in accordance with company goals
Assist in budget preparation activities
Assist in periodic audits
Ensure compliance with Trade Agreement Act (TAA) and sourcing of materials governed by the TAA
Requirements
Bachelor’s degree in Supply Chain Management, Logistics, or Business Administration is required
Minimum 10+ years of progressive leadership experience in pharmaceutical supply chain, logistics, distribution, or claims management
5+ years managing teams and complex operational functions
Experience working with manufacturers, wholesalers, specialty pharmacies, and healthcare distribution networks
Strong understanding of 3PL warehouse and distribution center operations, product returns, and reverse logistics processes along with Field Alerts and Recalls
Experience managing 3PLs and transportation vendors
Excellent verbal and written communication skills
Works well under pressure with initiative to solve issues with minimal supervision
Inventory management and control; ability to prepare and submit Claims investigations while working with 3PLs to negotiate and drive resolutions; cycle counting and materials management
Experience with managing DSCSA / Serialization with TraceLink (or comparable serialization system provider) is required
Fundamental knowledge of pharmaceutical industry cGMPs and cGDPs (current Good Distribution Practices) is required
Working knowledge of SAP or similar Enterprise Resource Planning (ERP) System for inventory management and control
Claims Management
Regulatory Compliance
Vendor and Contract Management
Data Analytics and Reporting
Financial Acumen
Computer skills, basic knowledge of Excel, Word, and PowerPoint
Interviewing and auditing skills
Interpersonal skills required for supervision and working with peers
Problem solving and organizational skills
Ability to occasionally lift up to 20 pounds
Nice to have:
MBA
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Health savings account
Employee assistance program
Tuition reimbursement program
Parental leave
Wellness program
Paid time off
Volunteer time
Holidays
Important Details
Work schedule: hybrid, requiring three (3) onsite days per week at the Bridgewater, NJ office
About the Company
Cosette Pharmaceuticals, Inc. is a US-based, fully integrated pharmaceutical company with capabilities in product development, manufacturing, and commercial operations. Cosette has a fast-growing portfolio of branded pharmaceuticals consisting of products in the cardiology, women's health, and migraine markets. Cosette has a long history in quality manufacturing of complex dosage forms including topical creams, ointments, oral liquids/solutions and suppositories, which has led to consistent supply to customers and commercialization success. Cosette has corporate and manufacturing facilities in New Jersey and North Carolina and is supported by more than 300 dedicated employees across all functional areas.
Cosette Pharmaceuticals is a US based, diversified pharmaceutical company with a proven topicals and dermatology portfolio and a growing branded pharmaceuticals business.
