Director, IT

Requirements

• Bachelor’s degree in information systems, Computer Science, Business, Engineering, or a related field, or equivalent relevant experience
• Eight or more years of progressive IT and enterprise systems experience, including leadership of ERP implementation, support, or improvement; experience managing staff, vendors, and cross-functional priorities
• Hands-on functional and technical familiarity with Microsoft Dynamics 365 Finance and Supply Chain Management or comparable enterprise ERP, including integrations, access, release management, and business process design
• Working knowledge of networking, infrastructure, identity and access, cybersecurity, backup and recovery, and the ability to direct specialists and assess operational risk
• Experience running a service desk or ticket management process, including prioritization, escalation, service metrics, and recurring issue reduction
• Ability to evaluate AI agent and automation opportunities, understand their limitations and controls, and work with business teams to implement practical solutions
• Strong communication, change management, judgment, and ability to work across business functions and global teams
• Ability to speak, read, and comprehend English
• Ability to interpret documents such as safety rules, production schedules, purchase orders, maintenance instructions, and procedure manuals
• Ability to write/query reports, procedure manuals, and correspondence
• Ability to communicate effectively with customers, vendors and other employees of the organization without assistance
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of specifications and information furnished in written, oral, diagram, or schedule form
• Frequently required to stand, walk, and talk or hear
• Occasionally required to sit and use hands to finger, handle, or touch objects, tools, or controls
• Occasionally lift and/or move up to 35 pounds, carrying and moving parts, materials, and product
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus

Nice to have:

• Experience in food ingredients, manufacturing, distribution, or consumer packaged goods
• Dynamics 365 certification or significant implementation experience; familiarity with Power BI, Power Platform, Copilot, or Microsoft cloud services
• Experience with IT service management practices, vendor governance, and regulated or production critical environments

Benefits

• Training, mentoring and growth opportunities

Important Details

• Backup: The IT Manager (or, if not able, a qualified designee)

About the Company

Denali Ingredients is a Wisconsin-based food ingredients manufacturer serving ice cream, frozen dessert, bakery, confection, and foodservice markets. Majority-owned by Orkla Food Ingredients, Denali works with colleagues across North America and Europe. Denali Ingredients is in New Berlin, Wisconsin. The company provides a fast-paced stimulating international environment.