Directing the IT department for a major New York City nonprofit is the core of this role, shaping and driving its technology vision across more than 95 locations. This position suits a strategic leader who will serve as the senior technology authority for an organization operating at a significant scale, delivering life-changing services to over 125,000 community members annually.
Responsibilities
Manage aspects of the technology department and equipment, including staff, vendors, budgeting, purchases, warranty and subscription renewals, and inventory
Develop and implement strategic plans and priorities to ensure innovative and cost-effective technology programs and services for the agency
Supervise technical support staff and interns and provide escalated support to maintain agency technology systems, including the network, servers, wireless network, phone system, databases, and intranet sites
Plan and implement necessary projects relating to upgrades of infrastructure and core technology equipment, including evaluation, selection, coordination, and continued maintenance, to meet the needs of Commonpoint
Assist and support technology integration in the agency with equipment and infrastructure to utilize technology innovatively
Provide leadership in communicating and collaborating with staff in the use and support of technology
Create and distribute policies relating to technology utilized by Commonpoint staff
Keep up with new technologies and solutions in the industry and with strategic integration in the agency, as appropriate
Translate program and operational pain points into well-scoped, testable solutions, working iteratively from prototype to production with measurable success criteria at each stage
Collaborate hands-on with internal staff, vendors, and technical partners to integrate new technologies with existing systems, including Salesforce, Workday, ADP, Adaptive, and agency data and reporting platforms
Build reusable frameworks, templates, and internal documentation that allow successful pilots to be replicated efficiently across multiple sites and program areas
Partner across divisions
workforce services, youth and family, older adult services, health and wellness, finance, HR, and development
to co-design solutions that fit real workflows and earn staff trust
Lead change management and adoption efforts, including training, office hours, and internal communications that help staff use new tools confidently and responsibly
Establish and maintain Commonpoint's technology governance framework, including policies and guardrails for data privacy, security, confidentiality, bias mitigation, transparency, and appropriate human oversight
Ensure all technology complies with applicable federal, state, and city regulations as well as funder, grant, and contractual requirements across government and philanthropic funding streams
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Partner with IT, Compliance, and program leadership to protect participant and staff data and to ensure tools are accurate, equitable, and accessible across the diverse community
Stay current on the evolving AI landscape, regulatory environment, and nonprofit best practices, advising leadership on risks and opportunities as they emerge
Establish KPIs for technology initiatives
including efficiency gains, time saved, quality improvements, adoption rates, and resident and staff outcomes
and prepare regular reports for senior leadership and the Board
Utilize data-driven decision-making to evaluate solution effectiveness, retire what is not working, and reinvest in what delivers measurable value
Lead continuous improvement of deployed tools based on user feedback, performance data, and changing program needs
Requirements
Minimum of five years of experience in IT management
Technical experience with network and systems administration, including but not limited to managed switches, firewalls, LAN and WAN security, IP telephony, wireless systems, Microsoft & Apple operating systems, mobile devices, VMWare, and Windows Server management
Excellent organizational and budgeting skills with demonstrated success in the planning and implementation of projects and managing support teams
Excellent communication and interpersonal skills dealing with both tech-savvy and non-tech-savvy users
Ability to clearly articulate vision, goals, and responsibilities
Minimum of a bachelor’s degree in a related field
Nice to have:
Experience in an educational setting
Master’s degree and/or technical certifications
Benefits
Tiered health, dental, and vision insurance options
Pension plan and 403(b) retirement savings opportunities
Generous paid time off and family-supportive policies
Professional development and education support to foster career growth
Recognition and appreciation programs for exemplary performance
Employee discounts on programs and services
Access to free amenities, including private seasonal pool clubs and fitness facilities at select locations
Long-service severance upon retirement
Important Details
Schedule: Ability to work flexible hours, including occasional evenings or weekends as needed
Locations: Primary office-based environment with regular travel to program sites across Queens, the Bronx, and Manhattan; Manhattan (35 West 31st Street, 4th Floor, New York, NY, 10001); Central Queens (67-09 108th Street, Forest Hills, NY, 11375); Little Neck (58-20 Little Neck Parkway, Little Neck, NY, 11362); Bronx (1665 Hoe Avenue, Bronx, NY, 10460)
Work format: Remote or in-person
Employment type: Non-union position
Sedentary work with occasional lifting up to 20 pounds
Prolonged periods of sitting at a desk and working on a computer
About the Company
Commonpoint is a community-centered nonprofit dedicated to sustaining and enhancing the quality of life for individuals and families of all ages and abilities across New York City. With deep roots in Queens, Commonpoint now has a footprint in every borough, reflecting its commitment to meeting communities where they are. Each year, they serve more than 125,000 community members across more than 95 locations. Through education, workforce development, health and mental health care, food access, and community-based supports, Commonpoint partners with residents to foster economic mobility, social connection, and long-term resilience.
