Directing Tideworks' information technology, this role is accountable for all IT functions, reporting to the Chief Financial Officer. The Director leads the IT separation and exit from the TSA, ensuring all stand-alone capabilities are operational before support ends. Moving forward, the Director builds and runs a secure, reliable, and efficient IT function, partnering with the business to achieve its objectives. This includes corporate IT, end-user computing, cybersecurity, identity and collaboration, infrastructure and networking, service desk, business applications, enterprise integrations, data/reporting platforms, domain/DNS administration, and go-to-market systems.
Responsibilities
Own the IT strategy, roadmap, and budget for corporate IT, security, business applications, and go-to-market systems
Report status, budget variance, and risks to the CFO and Tideworks leadership
Recruit, onboard, and lead the IT team (security, systems, enterprise applications, networking, and helpdesk) and set clear roles between engineers, applications, and helpdesk
Set IT policies, standards, and access controls, and support audits and customer security reviews (including SOC 2 Type II)
Own the IT risk register, business continuity, and disaster recovery for corporate systems
Define IT requirements for all new business or system needs
Own the plan, timeline, and milestones for moving Tideworks IT from shared services to fully stand-alone operations, including TSA service owners, dependencies, exit criteria, knowledge-transfer requirements, cutover readiness, contingency plans, and the required TSA exit sequence
Deliver the carve-out across five workstreams: end-user computing and mobile device management; identity and collaboration; security stack; office networking and equipment; HR, finance, and legal software; and business application transition
Support the ERP migration to NetSuite by providing identity (IDP, SSO, user provisioning) and security support, including access controls and security review
Coordinate user and role administration, existing interfaces (EDI, banking, payroll, and reporting), IFS REST API credentials and documentation, production data feeds, issue resolution, archival access, and orderly decommissioning after NetSuite cutover for IFS/TM1 transition
Select, contract, and manage IT vendors and consultants, with renewal and spend tracking, and complete current-state, contract end-date, and annual-spend inventories
Stand up the internal helpdesk and ticketing before end-user support moves to Tideworks
Provide network and security input to the CTO and Engineering team
Act as Tideworks IT service owner, manage Carrix dependencies and escalations, verify separation deliverables, obtain technical documentation and knowledge transfer, and maintain evidence that each service is ready for exit for TSA governance
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Tailored applications submitted
Stand up or transition VoIP, Microsoft 365, SharePoint, OneDrive, Teams, LAN/WAN, internet, firewalls, client VPN, identity services, VDI, backup and recovery, mobile/MDM, telephony, domains, DNS, and IP address management for infrastructure transfer
Jointly with the CTO, define the target-state owner and execute knowledge transfer or migration for facilities, servers, storage, virtualization, databases, networks, backups, disaster recovery, monitoring, patching, vulnerability remediation, EDI processing, trading-partner maps, and error remediation for Lynnwood data center / EDI / TOS
Operate endpoint, identity and access, patching and vulnerability management, with incident response and breach playbooks
Oversee the managed detection and response provider, log consolidation, security awareness training, and phishing simulations
Run IT service management, the device lifecycle (procurement, imaging, replacement), and hardware and asset inventory
Maintain network diagrams, documentation, backup and recovery testing, and scheduled reviews of the security posture
Establish IT service levels, escalation paths, incident/problem/change management, service metrics, and a post-TSA operating calendar for renewals, access reviews, patching, testing, and recovery exercises
Own domain and DNS administration, IP address management, certificate lifecycle, telephony/VoIP, and connectivity services
Own the HR, finance, legal, compliance, and corporate systems and their integrations (banking, payroll, reporting, EDI, APIs, and data feeds), including access reviews, change management, and release testing
Maintain the application and license inventory and the vendor relationships behind each system
Own external corporate website technology, hosting, domains, certificates, redirects, and vendor support in partnership with Marketing
Maintain data-retention, archival, eDiscovery, and historical-access requirements for systems and records separated from Carrix
Lead the Enterprise Application Administrator in supporting ongoing changes and enhancements to enterprise applications after the NetSuite go-live
Ensure applications are integrated with the Tideworks identity platform for SSO and secure access
Own and administer go-to-market systems (HubSpot, Microsoft Dynamics CRM, Zendesk, and related tools), including user provisioning, SSO, and security
Maintain data integrity across CRM, support, and marketing systems, and integrations to billing and ERP
Partner with Sales Operations, Customer Success, and RevOps to prioritize and deliver system changes
Partner with the CFO, CTO, Sales/RevOps, Customer Success, HR, and Finance to understand objectives and translate them into technology priorities
Run an IT intake and prioritization process and keep the IT roadmap tied to business outcomes
Support customer security questionnaires and customer-facing security reviews
Maintain a clear boundary with the CTO and Engineering on product hosting, engineering tooling, Lynnwood infrastructure, EDI, and TOS environments, with a documented RACI for infrastructure operations, security, identity, business continuity, customer support, and vendor management
Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field
10+ years of progressive IT experience, including 5+ years leading teams
Depth in Microsoft 365 / Entra, endpoint and mobile-device management, networking, identity, backup/recovery, IT service management, and cybersecurity
Experience managing vendors, consultants, and budgets
Experience with ERP / finance and CRM systems, ideally NetSuite and HubSpot or Microsoft Dynamics
Working knowledge of integration platforms, APIs, EDI, data/reporting environments, and data retention/archival requirements
Experience directing complex data, application, and infrastructure separations, including knowledge transfer, cutover, decommissioning, and vendor/license transition
Familiarity with SOC 2 and customer security reviews
Strong communication skills and the ability to partner with business leaders
Nice to have:
Experience leading a carve-out or IT separation to stand-alone operations
Benefits
Medical, dental, and vision insurance
Basic life and accidental death insurance
Paid disability insurance
Paid parental leave if eligible
Employee Assistance Program
Paid sick and vacation time
Company holidays if eligible
Paid bereavement leave
Paid jury duty
401k plan
Retirement plan
Discretionary and/or metric-based bonuses dependent on position
Important Details
Supervisory Responsibilities: Yes - IT security, systems/infrastructure, enterprise applications, and service desk personnel; initially expected to build and lead an approximately seven-person team, subject to approved organization design
Work format: Hybrid, consisting of a combination of WFH and in-person work
