Director, IT

About This Role

This pivotal leadership position requires an operationally-minded, hands-on IT expert to lead and evolve the Corporate IT function, and drive technology operations across Manufacturing and Supply Chain sites. The role also includes ownership of the customer-facing IT hardware experience, focusing on the lifecycle and management of laptops offered as part of the product. Reporting to the VP of Business Systems & IT, this leader will create a secure, scalable, and service-oriented IT environment supporting internal teams and external customer delivery.

Responsibilities

• Define and execute the IT and InfoSec strategy across Corporate and Manufacturing
• Build and lead a high-performing IT organization with clear roles, career paths, and accountability across IT support, infrastructure, infosecurity and endpoint management
• Partner closely with Engineering, Manufacturing Ops, Engineering Security, and Product teams to align IT infrastructure with company goals
• Own the creation, management, and execution of the comprehensive IT budget, encompassing operational expenses (hardware, software, infrastructure, personnel, support, security) and project-related costs (CapEx/OpEx), ensuring fiscal responsibility and alignment with organizational financial goals
• Oversee the management and security of employee devices, collaboration tools (e.g., Google Workspace, Slack), and enterprise SaaS systems
• Manage internal IT support and service desk functions to ensure high levels of employee satisfaction (e.g., Jira)
• Enforce policies for endpoint management, identity access (e.g., SSO), and cybersecurity posture
• Drive efficiencies in key IT processes including Hire-to-Retire and Asset Management
• Own the end-to-end reliability of all physical office technology and workspace infrastructure; oversee the implementation, maintenance, and uptime of integrated A/V solutions across all executive and shared meeting spaces
• Establish and support robust IT infrastructure in manufacturing and logistics sites, including networking, systems access, production-line hardware/software, and data integrity
• Ensure high availability and resilience of operational technology (OT) and Industrial IT systems
• Consult Product, Engineering and Customer IT teams to ensure customer hardware is secure, reliable, and scalable at launch
• Implement IT governance practices and compliance frameworks (e.g., SOC2, ISO 27001)
• Own vendor and asset management for IT equipment and services
• Maintain business continuity, backup, and disaster recovery plans across sites and services

Requirements

• 8+ years of progressive experience in IT, with at least 3+ years in a leadership or director-level role
• Demonstrated success scaling IT organizations