Director, Information Security

About This Role

This leadership role is for a Director of Information Security to lead and scale client-facing managed security operations. The successful candidate will run a high-performing security team, own the tools and processes behind it, and act as a trusted security advisor to clients. You will report to the EVP of Technology Enabled Solutions.

Responsibilities

• Lead the team
• Manage a team of security engineers delivering managed security operations, incident response support, and security tooling for clients
• Set clear operating standards for escalations, documentation, and service quality
• Build career paths and technical development plans for your team
• Own security operations
• Oversee daily SOC-supporting services: alert triage, investigation, escalation, remediation tracking, and client reporting
• Lead major incident response, including executive communication, containment coordination, and post-incident reporting
• Coordinate with Legal, Corporate Info Sec, cyber insurance, and external DFIR partners when needed
• Own the tooling
• Manage the operational effectiveness of platforms like Rapid7, Microsoft Defender, Cisco Umbrella, and Mimecast
• Evaluate new security technologies and automation opportunities
• Partner with Engineering to improve integrations across security, monitoring, and ticketing systems
• Be a client advisor
• Act as a trusted advisor on risk reduction, security posture, and incident readiness
• Lead QBRs, service reviews, and executive briefings
• Translate complex security issues into clear business language for client and internal leadership
• Support RFPs, proposals, and security-related solution design with Account Management and Sales
• Drive process and reporting
• Build service delivery processes aligned to ITIL and SOC best practices
• Develop KPIs and reporting on alert volumes, incident trends, response times, and tool health
• Identify and close gaps in staffing, tooling, and client coverage

Requirements

• Bachelor's degree in IT, Cybersecurity, Computer Science, or equivalent experience
• 7+ years in cybersecurity, security operations, or infrastructure security, including 3+ years leading technical security teams
• MSP, MSSP, or client-facing technology services background
• Strong grasp of SOC operations, incident response, vulnerability management, and cloud/on-prem infrastructure (Azure, networking, Active Directory, Entra, Intune)
• Hands-on or leadership experience with platforms like Rapid7, Microsoft 365 security tools, Defender, Cisco Umbrella, or Mimecast