Director - Implementation

About This Role

Leading the end-to-end implementation of Patient Access (PA) and Revenue Cycle Management (RCM) solutions is the core of this Director-level role, ensuring seamless client onboarding and successful product deployment. You will oversee the entire implementation lifecycle, from requirements gathering and process design to go-live and continuous optimization. This strategic leadership role offers the opportunity to scale implementation capabilities, build high-performing teams, and establish standardized delivery practices.

Responsibilities

• Lead and oversee the Product Implementation function, ensuring timely, efficient, and high-quality client onboarding
• Own the complete implementation lifecycle, from requirements gathering and solution planning to process design, execution, and go-live
• Build, develop, and manage high-performing implementation teams, fostering accountability, agility, and operational efficiency
• Establish standardized implementation methodologies, tools, frameworks, and processes to improve consistency, scalability, and delivery quality
• Collaborate with cross-functional teams to ensure seamless handoffs, effective communication, and alignment throughout the implementation journey
• Monitor implementation timelines, milestones, performance metrics, risks, and escalations, providing clear and timely updates to senior leadership
• Identify and implement best practices and continuous improvement initiatives to increase implementation capacity and throughput without compromising quality
• Serve as a strategic counterpart to customer leadership, managing expectations, aligning delivery plans with client objectives, and ensuring successful implementation outcomes
• Drive operational excellence by developing scalable delivery models that support business growth and evolving customer requirements

Requirements

• 12–15+ years of experience in technology services, product implementation, or related fields, including at least five years in a leadership or management position
• Extensive experience in healthcare technology and SaaS product implementations
• Familiarity with U.S. healthcare workflows, particularly Patient Access and Revenue Cycle Management, is a strong advantage
• Proven ability to lead end-to-end implementations, improve delivery performance, and scale implementation capacity through effective team structures and operating models
• Strong expertise in program management, process design, implementation planning, risk management, and metrics-driven delivery
• Demonstrated ability to build, mentor, and develop managers and teams while fostering ownership, transparency, collaboration, and continuous improvement
• A leadership approach that combines long-term strategic thinking with hands-on involvement, clear accountability, and a focus on measurable outcomes