Director Hospital Operations

About This Role

Directing hospital operations involves providing leadership and strategic direction for assigned inpatient and outpatient services, with a focus on operational performance, revenue growth, expense management, operating margin, quality, safety, patient experience, and teammate engagement. This role oversees daily facility, campus, and market operations, setting goals and objectives that align with enterprise, division, service line, and local priorities.

Responsibilities

• Provide leadership and direction for assigned inpatient and outpatient operations
• Be accountable for operational performance, revenue growth, expense management, operating margin, quality, safety, patient experience, and teammate engagement
• Oversee day-to-day facility, campus, and/or market operations, establishing goals, objectives, and operating rhythms
• Lead through direct and matrix relationships, influencing without direct authority where needed
• Partner with service line, clinical, physician, and functional leaders to drive alignment, accountability, and outcomes
• Develop and execute multi-year strategic and business plans for assigned areas
• Translate system and division priorities into actionable plans, milestones, and measurable results
• Manage capital planning, operating budgets, resource allocation, and productivity initiatives
• Collaborate with governing body, executive leadership, medical staff, nursing, clinical areas, and support functions to advance quality assessment, performance improvement, patient safety, regulatory readiness, and operational excellence activities
• Implement and assess care management, access, throughput, and patient experience initiatives to achieve performance targets
• Deliver reliable, high-quality service to patients, families, physicians, teammates, and the community
• Support ongoing growth, service development, and market relationships by identifying operational needs
• Coordinate cross-functional resources and ensure services meet patient and community needs
• Build, develop, and support leadership talent within assigned areas
• Provide coaching, performance management, and succession planning
• Foster a culture of accountability, collaboration, inclusion, and continuous improvement
• Understand and adhere to the Advocate Health Code of Ethical Conduct
• Ensure personal actions, and the actions of employees supervised, comply with applicable policies, regulations, and laws

Requirements

• Bachelor’s degree in Health Care Administration, Business Administration, Nursing, or related field
• 7 years of progressive management experience in health care operations, including leadership accountability for financial, operational, quality, safety, and/or patient experience outcomes