About the role
Job Description
Director, Forward Deployed Engineering & AI GTM Lead
Location:
- Remote
Company:
Aircall – AI-powered customer communications platform.
About The Role
This role owns the technical execution, go-to-market effectiveness, and organizational adoption of Aircall's AI Communication Agent (AVA). Leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work. Operates at the intersection of Applied AI, technical delivery, and go-to-market execution, working across Sales, Account Management, Product, Engineering, Marketing, and Support.
Key Responsibilities
- Lead, coach, and grow the Forward Deployed Engineering team from 3 FDEs today to 7–8 by H1 '26.
- Stay closely involved in active customer engagements and strategic initiatives.
- Drive strong AI Agents go-to-market execution with disciplined operating practices.
- Pilot the team using data-backed operating models, defining and tracking KPIs (e.g., activity metrics, time-to-value, deployment quality, usage and revenue impact).
- Maintain deep technical credibility – comfortable coding in at least one language; fluent with APIs, integrations, and modern system architectures.
- Guide design and delivery of scalable AI Agent deployments (CRMs, help desks, System-of-Truth platforms).
- Build and evolve playbooks, reference architectures, and deployment frameworks.
- Lead cross-functional programs for AI Agents success.
- Represent field execution and customer needs with Product and Engineering.
- Drive internal enablement and upskilling across GTM teams.
Qualifications
- 7+ years in technical sales, solutions engineering, forward-deployed engineering, or professional services; people-management experience strongly preferred.
- Strong entrepreneurial mindset (startup within a startup); former founder a plus.
- Strong technical foundation: hands-on with APIs, integrations, data-driven systems; ability to code in at least one language (e.g., Python or JavaScript).
- Demonstrated ability to lead execution in complex, cross-functional environments.
- Experience with overlay or specialist GTM models; understanding of sales cycles, forecasting, and execution best practices.
- Proven ability to build scalable playbooks and operating models.
- Excellent communication and stakeholder management skills.
- Strong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus.
- Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable.
What Success Looks Like
- Agents deployed with high quality and clear business impact.
- FDE team scales effectively with shared standards and predictable execution.
- Go-to-market execution is disciplined, data-driven, and improving.
- Cross-functional teams aligned around AI Agents' priorities.
- Field learnings inform product evolution and GTM strategy.
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