Director, Facilities Management

About This Role

Leading facilities strategy and service delivery for the organization's portfolio of stores is the core of this role. The Director integrates Store Support Center and field-based facilities teams to deliver safe, reliable, cost-effective, and consistent store environments. This position establishes operating standards, preventive maintenance programs, vendor governance, escalation practices, and performance measures that support store operations and business objectives. The role is accountable for service quality, financial stewardship, team performance, compliance, and continuous improvement across planned, preventive, corrective, and emergency work.

Responsibilities

• Develop and execute a multi-year facilities strategy aligned with business priorities, store operations, portfolio needs, and organizational growth
• Lead end-to-end facilities service delivery across the store portfolio, integrating Store Support Center and field teams through common standards, processes, training, and technology
• Establish preventive, predictive, corrective, and emergency maintenance programs that improve asset reliability, store conditions, and speed of response
• Set service-level expectations and lead escalation and exception management for critical or high-impact store issues
• Partner with Real Estate, Store Operations, Construction, Procurement, Finance, Risk, and other functions to coordinate priorities and resolve cross-functional issues
• Lead, develop, and hold accountable Store Support Center and field facilities teams; define roles, decision rights, goals, and performance expectations
• Build a consistent operating model across facilities trades and regions, including standard work, training, communication, and quality controls
• Develop talent and succession plans and foster a responsive, service-oriented, safety-focused culture
• Develop and manage facilities operating budgets and forecasts; monitor spending, explain variances, identify cost-saving opportunities, and maintain service quality
• Use asset condition, work-order, cost, and risk data to prioritize maintenance, repair, replacement, and capital recommendations
• Provide leadership with clear reporting on financial performance, asset risk, service trends, and investment needs
• Partner with Strategic Sourcing and Procurement to develop sourcing strategies, scopes of work, service levels, and vendor selection criteria
• Lead vendor performance management through scorecards, business reviews, corrective action plans, contract compliance, and relationship governance
• Evaluate service coverage, capacity, quality, risk, and total cost when selecting or recommending vendors for maintenance, repairs, and capital work
• Establish key performance indicators for responsiveness, completion, quality, cost, preventive maintenance, customer satisfaction, and vendor performance