About This Role
This role involves shaping the future of speech technology by owning the design function, establishing a cohesive vision for the product experience, and raising the quality of shipped products. It suits a design leader who can bring exceptional taste, strong product judgment, and a deep understanding of customers, while also coaching an existing designer and building practices for repeatable great design.
Responsibilities
- Serve as the accountable leader for Design at Rev
- Set the product design vision, establish clear expectations, and own the quality of the customer experience across all products
- Define what great customer experience looks like at Rev
- Set and uphold standards for interaction design, visual craft, usability, accessibility, and consistency
- Connect work across teams into a clear, intuitive experience
- Partner with Product and Engineering leadership to prioritize and address design and usability problems that create the most friction for customers
- Establish a regular cadence of customer conversations, workflow observation, discovery, and usability testing
- Translate findings into priorities and design decisions, validate the impact of shipped improvements, and use what is learned to guide iteration
- Bring product managers and engineers into direct customer learning
- Help teams develop an ongoing understanding of customer needs and apply that understanding in their day-to-day work
- Personally lead high-impact work from problem definition through exploration, prototyping, implementation, launch, and iteration
- Stay close to the details that determine the quality of the finished experience
- Coach the existing designer through close collaboration, actionable feedback, and clear expectations
- Build their craft, judgment, and ability to independently deliver strong work
- Establish regular reviews with Design, Product, Engineering, and Build leadership
- Actively seek feedback on your own work, invite challenge early, and turn critique into better decisions and stronger execution
- Surface disagreements early, understand the underlying concerns, and make tradeoffs clear
- Know when to compromise, when to hold the quality bar, and when to escalate with a recommendation
- Keep stakeholders aligned and the work moving
- Strengthen shared components, patterns, and practices so teams can move quickly while delivering a consistent, polished experience
- Establish thoughtful approaches to uncertainty, transparency, user control, correction, and recovery in AI experiences
- Help teams identify where AI meaningfully improves the customer experience
- Develop practical ways to use AI for research synthesis, exploration, prototyping, and iteration while maintaining a high bar for judgment and quality
