Director, Design

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity
We are a multi-disciplinary team of product designers, UX strategists, content strategists, and producers supporting our members that Bank with USAA. We are built to operate at enterprise scale without losing the craft that makes the work worth doing.
As a dedicated Director, Design, you will apply expert knowledge and experience in human-centered design to direct high-performing teams through the design lifecycle, orchestrating the work of cross-functional disciplines to deliver a unified design vision for complex to highly complex Member and Employee experiences in a human-centered, data-informed, agile environment. Manages the performance of a multi-disciplinary team of design practitioners and producers, ensuring the conceptual integrity and quality of the work created by their team accomplishes strategic business goals and objectives. Creates a healthy, collaborative environment and removes barriers to efficiency, effectiveness, and well-being. Works daily to help direct reports grow in their careers and achieve their goals. Actively contributes to shaping the strategy and culture of USAA's design organization. Ensures key internal metrics are met and stay on track through each quarter.
This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

What you'll do:

• Serves as a strategic partner by understanding business and technical models, processes, challenges, and performance metrics so that design efforts balance achieving end user goals with the goals of design's stakeholders.
• Champions the value of design and fosters a culture of empathy within the enterprise by building and maintaining trust-based relationships with executive and partner groups across the company.
• Oversees the facilitation of cross-organizational, cross-functional understanding of business problems and is accountable for delivering design solutions that achieve program and project objectives.
• Directs a creative review process to ensure coherency with design principles and the design language system through contribution and collaboration with the team.
• Actively participates in design leadership meetings and work efforts, helping set the vision for the design organization and helping the organization achieve its development goals.