Director, Business Operations

About This Role

Directing the business operations across the company's Care Operations function is the core of this role. This position involves leading strategic execution, operational rhythm, and infrastructure, serving as an operational backbone that translates high-level strategy into scalable systems for Care Delivery and Care Experience. The Director will establish robust operational accountability and guide a team of analysts and project managers, ensuring cross-functional alignment and peak departmental performance.

Responsibilities

• Own the strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and business outcomes
• Lead a team of analysts and project managers, providing direct management, performance oversight, and professional development
• Design and execute high-impact initiatives that improve operational efficiency, regulatory compliance, and overall patient and provider experience across Care Operations
• Direct data analysis and operational reporting to uncover trends, diagnose root causes, and translate insights into scalable action plans
• Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies across Care Delivery and Care Experience
• Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure departmental accountability and quality control
• Develop scalable operational infrastructure, best practice documentation, and continuous improvement mechanisms that support long-term organizational growth
• Perform other duties as assigned

Requirements

• 5+ years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth environment
• Bachelor’s degree in business, operations, healthcare administration, or a related field (or equivalent practical experience)
• Demonstrated experience managing direct reports, including analysts or project managers, and driving team performance
• Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives
• Demonstrated experience writing and utilizing SQL to query complex datasets and translate operational data into actionable insights
• Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional teams
• Demonstrated proficiency using data analysis and spreadsheet tools (e.g., Excel, Google Sheets) to build operational models and reporting frameworks
• Demonstrated ability to manage competing priorities, resolve complex operational challenges, and communicate effectively with senior stakeholders