About This Role
This consulting role supports organizations through digital change, helping clients improve processes, implement technology effectively, and deliver measurable outcomes. The consultant will help clients design and deliver change across operating models, processes, data, and technology, contributing to project planning, requirements gathering, stakeholder management, process improvement, and implementation support. The role suits someone who is analytical, structured, and confident working with stakeholders at different levels.
Responsibilities
- Support digital transformation programmes from discovery through delivery (project scope varies by client)
- Conduct stakeholder interviews and workshops to understand business needs and define requirements
- Map and improve business processes (current state vs. future state), documenting clear recommendations
- Contribute to solution design by working with product, engineering, data, and vendor teams
- Assist in developing business cases, benefits tracking, delivery plans, and transformation roadmaps
- Produce high-quality client deliverables (presentations, process maps, requirement documents, project updates)
- Support change management activities such as impact assessments, communications, training support, and adoption tracking
- Track project risks, actions, and decisions; escalate issues appropriately and support mitigation planning
- Analyse data and performance metrics to measure outcomes and identify improvement opportunities
- Maintain documentation in line with agreed project governance and quality standards
Requirements
- Proven experience in consulting, transformation, business analysis, or project delivery (digital/technology change preferred)
- Strong understanding of transformation delivery approaches (Agile, Waterfall, or hybrid)
- Ability to gather and document requirements (user stories, process documentation, functional/non-functional requirements)
- Strong communication skills (written and verbal) with confidence engaging senior and non-technical stakeholders
- Excellent organisation and attention to detail; able to manage priorities across multiple workstreams
- Proficiency with Microsoft Office (PowerPoint, Excel, Word)
- Willingness to travel within London and occasionally beyond, based on client requirements
- Legal right to work in the United Kingdom
Nice to have:
- Experience supporting implementations such as CRM, ERP, workflow tools, cloud platforms, or data/BI solutions
- Familiarity with tools such as Jira/Confluence, MS Project, Miro, Visio/Lucidchart, Power BI/Tableau
- Exposure to operating model design, service design, or target operating model (TOM) work