This consulting role focuses on digital transformation within the telecom industry, leading strategic advisory engagements. The consultant will drive digital channel shift, personalization, and B2B growth, owning the strategic direction for client programs. The role requires translating data into executive narratives and remaining engaged through the implementation phase.
Responsibilities
Own the strategic point of view on client digital growth priorities, including Net-Adds growth, digital mix, funnel optimization, customer identity, personalization and API/partner monetization initiatives
Advise clients on identity and fraud-risk architecture, including transitions from credit-bureau-dependent identity models toward network- or API-based identity signals
Lead personalization transformation engagements to individual user-level segmentation, delivered on compressed timelines rather than multi-year roadmaps
Design customer journey and offer architecture, including user-directed experience models, spanning both segmentation strategy and experience design
Translate business and financial data (ARPU/ARPA trends, retention, digital channel mix) into narratives for executive and board-level audiences
Prepare and defend performance, roadmap decisions, and investment tradeoffs under direct questioning from senior client and business leadership
Partner with delivery and technical teams to ensure strategic recommendations are executable and realistically sequenced against organizational and technical constraints
Own adoption velocity for newly deployed digital capabilities (AI, personalization, digital channels), and course-correct when adoption lags plan
Serve as senior client-facing advisor, building credibility with client digital, marketing, and strategy leadership
Independently identify and prioritize strategic opportunities within an existing client relationship, and convert engagements into expanded commercial scope
Requirements
Consulting pedigree from a top-tier strategy or digital transformation firm preferably at Engagement Manager/Senior Manager/Principal level or above
Advised clients on areas such as B2B identity/authentication modernization, digital vs. assisted-channel shift economics, multi-touch attribution model and API-based partner monetization
Delivered personalization transformation to individual user-level segmentation (not account- or cohort-level only), with implementation completed within compressed timelines
Track record of engagements that extended through implementation oversight, not just strategy recommendation and handoff
Personally accountable, in at least one engagement, for accelerating client-side adoption of a newly deployed digital capability
Demonstrated ability to independently surface and prioritize a client's strategic opportunities mid-engagement, evidenced by specific client examples
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Strong command of telecom/CSP client economics: ARPU/ARPA modeling, retention/churn analysis, and digital channel-mix economics, sufficient to build and defend a board-level financial narrative independently
Working knowledge of monetization and commercial models within telecom, including API/partner integration, platform and ecosystem monetization, data-as-a-service, and usage-based or consumption pricing constructs
Executive-grade presentation and reporting: structured governance decks, board-level communication
Drive quarterly and annual strategic roadmap cycles with client leadership, designing and facilitating executive workshops to pressure-test priorities, realign the plan to target KPIs, and hold the program accountable for outcomes delivery
Business and financial modeling: ARPU/ARPA, churn/retention, digital channel-mix economics
Experimentation and analytics tooling: A/B testing platforms, SQL, dashboarding
Nice to have:
Direct engagement experience with a telecom, cable, or CSP client across funnel optimization, identity, personalization, and digital-channel transformation program
History of expanding an existing client relationship's scope or commercial value as a direct result of delivered engagement work
MBA or advanced degree
Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities.
