About the role
A leading semi-public organization is seeking a Digital Tools Administrator to support the development, enhancement, and optimization of a growing ecosystem of digital platforms, investor-facing solutions, AI-enabled tools, and enterprise applications.
This is an excellent opportunity for a digital professional who enjoys bridging business and technology, working with cross-functional stakeholders, and contributing to high-impact digital initiatives.
Key Responsibilities
- Support the implementation of digital transformation initiatives and technology projects.
- Gather, analyze, and document business requirements and translate them into functional solutions.
- Coordinate with software vendors, developers, and technology partners to deliver platform enhancements and new capabilities.
- Manage and prioritize digital product backlogs, enhancement requests, and system improvements.
- Lead and coordinate User Acceptance Testing (UAT), test scenarios, and deployment readiness activities.
- Support digital platforms, CRM systems, dashboards, portals, AI-enabled solutions, and ecosystem integrations.
- Monitor platform performance, user adoption, and service utilization to identify opportunities for improvement.
- Develop reports, dashboards, and analytics that support data-driven decision-making.
- Provide functional support and guidance to business users across the organization.
Requirements
Bachelor's degree in Information Systems, Computer Science, Information Technology, Business Information Systems, or a related field.
Minimum 2 years of experience in:
- Digital platforms and business systems
- CRM solutions
- Digital transformation projects
- Technology implementation and support
Strong understanding of:
- Digital product lifecycle management
- Business analysis and requirements gathering
- Digital ecosystems and enterprise applications
- AI and automation technologies
- Stakeholder management and project coordination
Experience with Agile, Scrum, or hybrid delivery methodologies is advantageous.
Fluency in English and Arabic is preferred.
Why Join?
- Be part of a dynamic digital transformation journey.
- Work on innovative platforms, AI solutions, and ecosystem integrations.
- Collaborate with senior stakeholders, technology partners, and cross-functional teams.
- Gain exposure to digital strategy, product management, analytics, and emerging technologies.
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