About This Role
This entry-level desktop support technician role is for a motivated, tech-savvy individual to join a growing IT team. The core of the job is providing first-line in-person support, handling hardware deployments, and troubleshooting local network and printer issues. It suits someone who loves solving problems, understands modern cloud environments, and excels at customer service.
Responsibilities
- Handle day-to-day user lifecycle tasks in Microsoft Entra ID (Azure AD) and Office 365, including password resets, account unlocking, and basic license management
- Provide basic knowledge of OneDrive for Business and SharePoint Online
- Diagnose and resolve hardware and software issues on Windows 11 (and macOS, if applicable)
- Take ownership of local and network printer troubleshooting and workstation setups
- Assist users with basic connectivity issues, including Wi-Fi, local area networks (LAN), and home-routing issues for remote staff
Requirements
- 1+ years of IT experience (Help Desk, Desktop Support, or Geek Squad/retail tech) OR an Associate's degree/Certificate program in a technology field
- Working knowledge of the Microsoft Cloud Ecosystem, understanding the basic relationship between Office 365, Microsoft Entra ID, Intune, OneDrive, and SharePoint
- Strong troubleshooting instincts: a proven ability to look at an error or data sync issue, research a solution, and apply a fix methodically
- Exceptional patience, empathy, and clarity when communicating with non-technical users
- Eagerness to learn and keep up with changing cloud technologies and documentation practices
- Associate degree (required)
- 1 year of help desk experience (required)
- 1 year of desktop support experience (required)
Nice to have:
- CompTIA A+ certifications
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
- Basic familiarity with PowerShell script execution
- 1 year of Microsoft Office 365 experience (preferred)
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Vision insurance
Important Details
- Travel requirements: occasional light travel
About the Company
We are seeking a motivated, tech-savvy Entry Level Desktop Support Technician to join our growing IT team.