Desktop Support Technician

About This Role

This role provides technical support to all business users for a wide range of end-user devices and software. The technician will handle day-to-day deskside and remote support, manage inventory, and set up end-user computers, working in a fast-paced team environment.

Responsibilities

• Provide technical support for all business users across all end-user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals
• Support end-user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software
• Perform inventory management tasks and end-user computer setups
• Troubleshoot hardware and software applications in a mixed Operating System environment
• Ensure SLAs and world-class support goals are achieved
• Deploy hardware using automated provisioning tools such as SCCM/Jamf
• Enforce desktop hardware and software standards
• Support productivity software such as Microsoft Office and Office 365
• Support hardware systems, peripherals, and printers
• Maintain standard operating systems, endpoint protection, and hardware destruction standards
• Ensure software compliance

Requirements

• BS in Computer Science, Engineering, or related technical field with 3+ years related experience
• Strong communication and interpersonal skills
• Ability to work independently and with strong time management skills
• Must be customer-service oriented
• Maintain consistent work hours
• Solid problem-solving and analytical skills
• Good communication skills (written and verbal)
• Self-starter who continually develops and broadens their skill set
• Demonstrates technical proficiency through the pursuit and achievement of industry certifications
• Flexibility and willingness to be on-call and available, including weekends, and participate in a team on-call rotation
• Organization and documentation skills
• Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless
• Experience with Jamf, MS Intune, EndPoint Protection, Adobe, MDM

Nice to have:

• Experience with support of a global environment
• Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist

Important Details

• Limited travel is required

About the Company

Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization, helping IT, finance, procurement, and cloud teams gain insights into cost optimization, compliance, and risks. With more than 50,000 customers across the world, Flexera is transforming the software industry by enabling organizations to visualize their Enterprise Technology Blueprint in hybrid environments.