About This Role
This desktop support technician role is for a dynamic and proactive individual to join an IT support team. The core of the job involves resolving technical issues, maintaining hardware and software systems, and ensuring seamless computer operations across the organization. The position offers an exciting opportunity to apply technical proficiency in a fast-paced environment while delivering exceptional customer service and support.
Responsibilities
- Provide technical support for desktop computers, laptops, peripherals, and mobile devices, ensuring quick resolution of hardware and software issues
- Troubleshoot operating systems such as Windows, macOS, and Linux, along with network connectivity problems involving LAN, VPN, firewalls, and Wi-Fi
- Maintain and support IT infrastructure including Active Directory management, user account provisioning, password resets, and permissions adjustments
- Assist with system administration tasks on Windows Server environments and perform hardware maintenance or upgrades as needed
- Utilize help desk tools such as ServiceNow, Jira, BMC Remedy, or similar platforms to log incidents, track progress, and communicate resolutions effectively
- Support software troubleshooting efforts for applications like Microsoft Office suite and other enterprise tools used across the organization
- Collaborate with team members on hardware support activities including computer hardware repairs, installations, and upgrades to ensure optimal performance
- Contribute to network management by diagnosing LAN issues, configuring switches or routers when necessary, and supporting network security protocols like VPNs and firewalls
- Deliver excellent customer service by communicating clearly with end-users at all levels of technical proficiency while managing multiple requests efficiently
Requirements
- Proven experience in desktop support or IT support roles with a strong understanding of operating systems such as Windows (including Windows Server), macOS, and Linux
- Technical proficiency in hardware maintenance, software troubleshooting, system administration, and computer networking concepts
- Familiarity with Active Directory management for user account control and permissions setup
- Experience supporting enterprise applications like Microsoft Office Suite
- Ability to troubleshoot network issues involving LAN/WAN configurations, VPNs, firewalls, and wireless networks
- Strong communication skills with the ability to explain technical concepts clearly to non-technical users
- Knowledge of IT infrastructure components including hardware components such as desktops, laptops, printers, switches, routers, and servers
- Demonstrated problem-solving skills coupled with a customer-focused attitude that drives timely resolutions