About This Role
This role involves deploying, configuring, and supporting Windows desktop and laptop computers, ensuring a smooth experience for users. The ideal candidate will possess strong customer service skills and the ability to work effectively both independently and as part of a team.
Requirements
- Experience deploying and configuring Windows desktop and laptop computers
- Basic knowledge of workstation imaging and deployment processes
- Experience setting up monitors, docking stations, printers, and peripherals
- Strong customer service and communication skills
- Ability to follow deployment schedules and written procedures
- Basic troubleshooting skills related to hardware, software, and connectivity issues
- Ability to work independently and as part of a deployment team
- Experience updating tickets and documenting completed work
- Ability to lift and move computer equipment as required
- Reliable transportation and ability to travel to various locations
- Professional demeanor and ability to work with users at all organizational levels
- Minimum of three (3) years of experience in desktop support, computer deployment, technical support, or a related IT field OR an equivalent combination of education and related technical experience sufficient to successfully perform the essential duties of the position
Nice to have:
- Experience supporting desktop refresh or hardware deployment projects
- Experience using SCCM, MDT, Intune, Autopilot, or similar imaging/deployment tools
- Previous enterprise or government IT support experience
- Experience with asset tracking and inventory management systems
- Experience working in a high-volume deployment environment
- Knowledge of Active Directory and basic network connectivity troubleshooting
- Experience participating in large-scale PC refresh or deployment initiatives
- Experience providing onsite technical support in enterprise, government, or public sector environments
- Experience working directly with end users in customer-facing technical support roles