Desktop Support Technician

About This Role

This Desktop Support Engineer role provides technical support to ensure seamless operations for staff and executives, offering hands-on engagement with cutting-edge technologies. The role involves collaborating with a dynamic IT team to maintain and enhance technical systems, supporting a diverse range of hardware and software, and providing high-touch, white-glove support for optimal productivity.

Responsibilities

• Provide immediate technical support to staff and remote offices as needed
• Create user accounts, configure laptops, and set up workstations efficiently
• Respond to hardware and software issues with effective solutions
• Document service desk procedures for IT professionals and end-users
• Collaborate with the IT team to identify areas for improvement and consolidation
• Troubleshoot and resolve software, hardware, and network issues promptly
• Provide remote and on-call support for after-hours tasks
• Assist with office moves and system upgrades to ensure smooth transitions
• Execute tasks related to meetings, including audio and visual equipment setup
• Contribute to IT project plans and documentation for streamlined operations
• Ensure continuity of end-user technologies and maintain secure systems
• Work closely with management on technical and operational initiatives

Requirements

• Bachelor of Science degree in a relevant field
• 1-4 years of experience in desktop support or related IT roles
• Proficiency in MS365 applications, including Teams and SharePoint
• Strong knowledge of Windows 11 and Zoom platforms
• Familiarity with hardware such as printers, laptops, and iPhones
• Ability to work independently and escalate issues when necessary
• Excellent problem-solving skills and attention to detail
• Experience working under pressure in a fast-paced environment
• Flexibility to adapt to varying schedules and tasks