Desktop Support Technician

About This Role

This Desktop Support Technician I role provides a single point of contact for end users, offering support and maintenance within the organization's desktop computing environment. The person will install, maintain, and upgrade PC hardware, mobile devices, and equipment to ensure optimal performance, and perform basic troubleshooting for end-user assistance.

Responsibilities

• Address user tickets regarding hardware, software, and networking issues
• Guide users with step-by-step instructions and help create technical documentation and manuals
• Follow up with internal customers to ensure workstations are functional, including mounted drives, printer services, and email availability
• Conduct remote troubleshooting by asking targeted questions to diagnose problems, testing alternative solutions, and directing unresolved issues to the next level of support personnel
• Record technical issues and solutions in logs
• Configure mobile phones, including assigning to users, configuring email, deploying required applications, and setting device security
• Configure tablets, including assigning to users, configuring required applications, and setting device security
• Enter new equipment into the tracking system database, including receiving equipment, deploying asset tags, and recording specifications and serial numbers
• Securely retire out-of-date equipment from the asset database and store it for proper disposal
• Audit systems for proper security software and configurations as assigned by the IT Manager or Lead
• Image computers using Intune, applying current images and computer naming standards, and creating user accounts and accesses
• Install user-specific software per user manager instructions

Requirements

• Minimum 1 year of experience as a Desktop Support Technician I or similar role
• Excellent verbal and written communication skills
• Experience with current Windows OS
• Experience with Microsoft O365, Apple iOS, Citrix, and MDM environments
• Experience in responding to a ticket-based support system
• Great customer service skills
• Great problem-solving skills
• Ability to multi-task in a fast-paced work environment

Benefits

• Health & Welfare (medical, dental & vision)
• 401(k)
• 401(k) match
• Paid time off
• Paid holidays

Important Details

• Schedule: Monday – Friday during normal business hours

About the Company

We are a multidisciplinary electrical firm with in-house expertise to plan, construct, install, and fully integrate a full range of electrical, control, and telecom systems. We offer a comprehensive line of innovative electrical solutions, performing work collaboratively under one roof to help lower costs, increase accuracy, and promote project efficiency.