Desktop Support Technician

About This Role

This hands-on role supports the technology that keeps warehouse operations moving, including shared PCs, kiosks, static and RF workstations, operational printers, and packing and shipping print workflows. The Specialist works directly with warehouse leadership and central IT teams to assess operational impact, resolve common issues on site, support approved equipment and infrastructure work, and confirm that employees can resume work after an incident or scheduled change.

Responsibilities

• Serve as the visible, dependable on-site technology contact for warehouse leaders and employees, prioritizing incidents according to their impact on warehouse operations
• Diagnose, repair, replace, and validate shared Windows workstations, kiosks, printers, monitors, docks, peripherals, and approved warehouse technology
• Support packing and shipping print workflows through hands-on troubleshooting, local printer checks, and validation of packing-list and label output before escalating application or network issues
• Stage, deploy, recover, ship, and track employee and shared devices for new hires, replacements, onboarding needs, and approved site projects
• Provide first-level support for Windows 11, Microsoft 365, basic account access, MFA, and shared-device login issues; route identity, security, and account-administration work to the appropriate central IT team
• Assess wired, wireless, and RF connectivity symptoms, capture location and device details, document operational impact, and coordinate escalation to Network Engineering
• Perform approved on-site physical support under direction from central IT teams, including equipment checks and installations, troubleshooting, console access, device reboots, port identification, cable tracing, directed port or cable changes, and physical validation
• Support approved maintenance, deployments, migrations, and recovery activities by communicating local impact and validating that warehouse employees can resume work
• Maintain accurate asset, location, ownership, and status records for site technology, and keep service tickets current with impact, troubleshooting, equipment details, escalation, and resolution information
• Communicate incidents, workarounds, planned changes, and restoration clearly to warehouse leaders and employees
• Identify recurring technology issues and readiness gaps, and recommend practical, evidence-based improvements to IT leadership
• Follow security, safety, access, asset-handling, and change-management requirements in warehouse, office, and designated equipment areas

Requirements

• High school diploma or equivalent
• CompTIA A+ certification or comparable hands-on experience supporting end-user hardware and endpoints
• Two or more years of hands-on technical support experience with Windows devices, printers, peripherals, and shared technology; equivalent technical education and experience will be considered