About This Role
This role is for an IT Desktop Support Technician to provide onsite, long-term contract support in Clonmel, Tipperary County, Ireland. The position is a backfill/part-time role, requiring the technician to be available on an as-needed basis when the primary engineer is away. It involves troubleshooting hardware, software, and operating system issues, as well as installing and fixing various computer peripherals and applications.
Responsibilities
- Provide IT Infrastructure field support, troubleshooting hardware, software, and operating system issues without violating warranty or security compliance
- Install, troubleshoot, and fix desktops, printers, laptops, and other computer peripherals and desktop applications
- Perform smart hand activities under instruction at sites
- Lift and move computer equipment weighing up to 50 lbs
- Provide desk-side support and PC break/fix, including basic administration of Windows OS and MAC/Linux OS (preferred)
- Troubleshoot issues with systems and networks using deductive reasoning skills
- Resolve issues related to end-user network cabling
- Perform repeat call analysis and develop preventive actions
- Manage problems effectively
- Communicate effectively with clients and management
- Work with deadlines and complete tasks on time
- Take proactive ownership and work with a sense of urgency
- Interact and work with customers at different levels
- Work independently or as part of a team
- Complete tasks effectively with minimal supervision
Requirements
- Minimum 3 years of strong experience providing IT Infrastructure field support
- Experience in installing, technical troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications
- Basic knowledge of enterprise LAN and WAN setups and concepts
- Ability to perform smart hand activity under instruction-based activities at sites
- Ability to lift / move computer equipment weighing up to 50 lbs
- Expert in desk-side support and PC break/fix including basic administration of Windows OS and MAC/Linux OS (preferred)
- Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills
- Experienced in repeat call analysis and developing preventive actions