Desktop Support Technician

About This Role

This desktop support technician role provides essential software and hardware support to both on-site and remote employees, ensuring high levels of customer service. The position involves setting up and configuring computers and printers, troubleshooting issues, and managing IT service requests.

Responsibilities

• Provide software and hardware support to all on-site and remote employees with a high level of customer service
• Coordinate the setup, configuration, and installation of all laptop and desktop computers and network printers
• Troubleshoot and resolve all hardware and software problems pertaining to company devices
• Install and support licensed and internal software and hardware
• Provide access to systems and software through Active Directory accounts
• Triage help desk requests via phone and ticket system in a timely manner and with a high-level of customer service
• Accurately record, update, and document requests using the IT service desk system
• Maintain inventory of devices provided by the company with a high degree of accuracy
• Provide additional support for various IT projects
• Perform other duties as assigned

Requirements

• High School Diploma or equivalent
• 0-3 years of experience in desktop support
• Strong verbal and written communication skills
• Computer software and system troubleshooting
• Customer Service
• Problem solving methodologies
• Move or lift objects up to 25 pounds
• Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
• Frequent (>75%) fine manipulation using hands and fingers (typing, clicking, etc.)

Nice to have:

• A+ or MCP certification

Important Details

• Working environment: Office environment with assigned workstation
• This position may require the use of personal protective equipment during various tasks/activities including but not limited to, gloves, masks and safety glasses

About the Company

Evergen is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. It is the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale. Evergen is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, IN., Eden Prairie and Glencoe, MN., Neunkirchen, DE., Glasgow, UK., and Marton, NZ.