Desktop Support Technician

About This Role

This role provides advanced on-site technical consultation, analysis, recommendations, and assistance to users, manufacturing, engineering, and business teams. The Desktop Support Technician partners with stakeholders to evaluate operational technology needs, assess risks, and recommend IT solutions that support system uptime, data integrity, and business resiliency. The position requires strong analytical skills, sound technical judgment, and the ability to lead technology improvement efforts in a complex industrial environment.

Responsibilities

• Work with users to understand their technology needs and determine the tools required to support their work
• Identify and recommend hardware, software, and technology solutions that help the business operate effectively
• Evaluate technology risks and identify solutions that reduce business disruption and improve reliability
• Provide guidance to manufacturing, engineering, and other business teams regarding technology decisions and solutions
• Review existing technology and recommend improvements, standards, and long-term solutions that support business needs
• Help determine when technology should be purchased, upgraded, replaced, or retired
• Compare technology options and recommend solutions that best meet business and operational requirements
• Lead technology improvement efforts that help the organization operate more effectively and reduce operational risk
• Analyze system performance, assess capacity requirements, and identify underlying causes of technology issues that may impact operational performance
• Develop and recommend improvements to technology configurations and processes that enhance reliability, security, compliance, and long-term effectiveness
• Prioritize and lead technology improvements that support business operations, reduce operational risk, and minimize business disruption

Requirements

• High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience

Nice to have:

• Advanced proficiency in troubleshooting hardware, software, and network issues
• Solid knowledge of networking protocols (e.g., TCP/IP, VLANs, VPNs) and cybersecurity fundamentals
• Experience with ticketing systems (e.g., ServiceNow), remote management tools, and monitoring software
• Familiarity with manufacturing technologies, including ERP, MES (Manufacturing Execution Systems), SCADA, and industrial automation
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication abilities for explaining technical concepts to non-technical stakeholders
• Ability to work independently and in teams under pressure during production-critical situations
• Commitment to continuous learning and adapting to evolving technologies

Benefits

• Health and disability insurance
• 401(k) match
• Flexible spending accounts
• EAP
• Education assistance
• Parental leave
• Paid time off
• Company-paid holidays

Important Details

• Schedule: 4/10 (employees work 10 hour days, 4 days a week)

About the Company

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. L3Harris is the Trusted Disruptor in defense tech, delivering end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.