About This Role
This Desktop Support Technician role is part of a team of IT professionals providing in-house technical PC hardware and software support. The position involves working with various equipment and systems, including desktops, laptops, network connectivity, and Windows software, and implementing special projects that require researching new technology and solving complex problems.
Responsibilities
- Assist personnel with PCs, servers, networks, printers, software, and phones
- Package, test, deploy, update, and troubleshoot software
- Create and maintain desktop images
- Perform routine network and PC installation, and troubleshoot, maintain, and resolve any related problems
- Set up new users in our systems
- Remove/disable system access for departing employees
- Analyze desktop hardware and software processes for efficiency and needs
- Document processes and procedures
- Coordinate upgrade of desktop equipment and software
- Maintain ticketing system for prioritizing tasks
- Escalate or delegate issues to other IT members if required
- Be the primary point of contact for personnel with any IT question or task
- Manage Active Directory and Exchange users and groups
- Maintain phone system users, teams, and call flow logic
- Grant/revoke access to various internal and external systems
- Train personnel on how to best use the different systems and tools
- Follow PCI compliance guidelines
Requirements
- 2+ years of IT experience
- Technical experience working within: VOIP Phone Systems (Fuze preferred), CRM/ERP (Netsuite preferred), Automated Software Deployment, Virtualization Technologies (VMware, VirtualBox, HyperV), Windows Desktop and Server OS, Active Directory, O365 Exchange and Azure AD, Microsoft Office 365, DNS and DHCP, and Ticketing Software (Zoho Preferred)
- CompTIA, A+ or equivalent
- Problem analysis and resolution skills with the ability to logically progress troubleshooting and shift between and prioritize tasks
- Ability to plan and organize work with a strong attention to detail
- Exceptional oral and written communication skills
- Ability to work independently as well as part of a team
- Take action by responding quickly to customers and seeking excellence in everything you do
- Build trust by always acting in a customer’s best interest and doing what you say you will do
- Think BIG by having an eye to the future and bringing expertise and creativity into every interaction
- Make it easy by finding ways to solve problems and bringing clarity to complex challenges
- Win together by being inclusive and collaborating to delight the customer and deliver success together
Benefits
- Comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holidays, paid time off, parental leave and a pre-tax transit program
About the Company
Levata is a hub of innovation and a community that thrives on its values. It focuses on accelerating success, prioritizing quality, and advancing excellence. Levata believes in taking decisive steps to propel business success, acting as doers, creators, and innovators inspired by challenge and change. The company is committed to building trust and sees employee potential as a priority, fostering collaboration to deliver extraordinary results.
