Desktop Support Technician

About This Role

The Desktop Support Technician provides comprehensive support for the daily computing needs of MathWorks staff, addressing issues via phone, email, intranet, and in-person at workstations. This role is for a professional who can install, configure, and troubleshoot various computer systems and applications.

Responsibilities

• Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications
• Support online, on-premise, and off-site meetings and events
• Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage
• Resolve help tickets accurately and in a timely manner
• Adhere to SLAs and group practices
• Collaborate with team members and with other IT groups to resolve complex issues
• Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks

Requirements

• Bachelor's degree
• BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent
• 2-3 years of IT support, including experience with networked PC equipment
• Proficiency with Operating Systems and desktop software including the Microsoft ecosystem
• Knowledge of networking principles, topology, and protocols
• Customer focus and dedication to customer satisfaction

Nice to have:

• UNIX, Linux, Mac, SharePoint, Webex, AV knowledge

About the Company

MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.