Desktop Support Technician

About This Role

This desktop support technician role involves performing hardware repairs and unit swaps for laptops and desktops, as well as replacing peripherals. The technician will travel across the metro area to complete service requests and update tickets in real time.

Responsibilities

• Perform laptop and desktop hardware repairs (hard drives, motherboards, keyboards)
• Conduct unit swaps and peripheral replacements
• Travel across the metro area to complete service requests
• Update and close service tickets in real time using company-provided tools

Requirements

• Own reliable car with valid insurance (mandatory)
• 1+ year of hands-on experience in laptop/desktop repair
• Basic knowledge of Microsoft applications
• Ability to resolve routine technical issues independently
• Must pass background verification and client clearance requirements
• A+ certification is required by the client. Selected candidates who do not already have their A+ certification will have 90 days after their start date to become certified or be subject to termination.

Nice to have:

• PC building experience

Benefits

• Referral program

Important Details

• Schedule: 40.0 hours per week
• Duration: 15 months

Application Process

• Answer the following questions:
  • How many years of Computer Hardware Repair Field experience do you have?
  • Within the last 2 years, how many Motherboards have you replaced?
  • Within the last 2 years how many LCD’s have you replaced?
  • How many years of experience do you have diagnosing Dell laptops and PC’s?
  • Are you A+ Certified?