Desktop Support Technician

About This Role

This role involves deploying, installing, and configuring PCs, laptops, and accessories as part of hardware refresh activities. The Desktop Support Technician will provide Level 2 technical support to end users and troubleshoot various technical issues.

Responsibilities

• Deploy, install, and configure PCs, laptops, and accessories
• Perform hardware refresh activities including system swaps and setup
• Troubleshoot hardware, software, network, printing, and application issues
• Provide Level 2 technical support to end users
• Support Windows and Mac OS environments
• Install and support endpoint software and applications
• Escalate unresolved issues to appropriate technical teams
• Maintain accurate documentation and ticket updates within the ITSM system
• Assist users with technical guidance, policies, and procedures
• Provide occasional after-hours support for emergencies or maintenance activities

Requirements

• 1

• 2 years of experience in technical support, help desk, or desktop support

• Experience installing and configuring computer systems and software

• Knowledge of Windows and Mac operating systems

• Strong troubleshooting and problem-solving skills

• Experience using service desk or remote support tools such as Bomgar

• Excellent communication and customer service skills

• Strong time management and organizational abilities

• High school diploma or equivalent required

Nice to have:

• IT certifications such as:
• CompTIA A+
• CompTIA Network+

Important Details

• Duration: 12-Months Contract
• Schedule: Monday–Friday, 8:00 AM – 5:00 PM