About the role
Title: Desktop Support Technician
Duration: 6+ Months
Seeking a Desktop Support Technician to provide Tier 1/Tier 2 desktop support in a mixed Windows and macOS environment. The role involves troubleshooting hardware/software issues, OS imaging and deployment, IT asset management (including equipment check-in/check-out), supporting Zoom/conference room A/V technologies, and delivering excellent end-user support to faculty and staff.
Must-Have Skills:
- 1–3+ years of Desktop Support / Help Desk experience
- Strong hands-on experience with Windows & macOS
- OS imaging, deployment, and troubleshooting
- IT asset management and ITSM/ticketing systems
- Zoom/A/V and conference room support
Disqualifiers:
- Limited experience managing IT asset check-in/check-out
- Limited or no A/V (Zoom/conference room) support
- Limited hands-on experience with macOS
- Primarily backend systems/infrastructure support with little end-user desktop support
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