About This Role
This Desktop Support Technician role involves providing hands-on, onsite IT support to end users, troubleshooting hardware and software issues, and assisting with the installation, maintenance, and repair of IT equipment. The position is a contract opportunity with a strong possibility of extension for high-performing candidates, joining a larger onsite technical support team.
Responsibilities
- Provide onsite desktop and field support to end users and customers
- Install, configure, service, repair, upgrade, and maintain computer systems and related equipment
- Troubleshoot and resolve hardware, software, operating system, and connectivity issues
- Support users with Windows 10 and Windows 11 environments
- Troubleshoot user accounts and access-related issues
- Provide support for Microsoft 365, VPN, Azure, and other enterprise technologies
- Utilize SCCM for endpoint management and support activities
- Investigate and assist with complex installation, maintenance, and technical support issues
- Verify system functionality and operational quality following installations, repairs, and upgrades
- Escalate issues to the appropriate internal teams or service areas for additional troubleshooting and resolution
- Act as a technical liaison between customers and internal support teams
- Educate users on the proper operation and maintenance of systems and equipment
- Analyze recurring technical issues and assist with reporting on system problem trends
Requirements
- Previous experience in Desktop Support, IT Support, Help Desk, Field Support, or a similar technical support role
- Strong troubleshooting experience with computer hardware and software
- Hands-on experience supporting Windows 10 and Windows 11
- Experience with Microsoft 365
- Familiarity with SCCM
- Experience troubleshooting VPN connectivity
- Basic understanding of Azure and cloud-based user support
- Experience troubleshooting user accounts and access issues
- Strong customer service and communication skills
- Ability to work independently while collaborating with a larger onsite IT support team
- Must be able to pass a background check and drug screen
Important Details
- Schedule: Monday–Friday, 8:00 AM–5:00 PM
- Contract: 12+ month contract with likely extension
About the Company
This is an excellent opportunity for a Desktop Support Technician, IT Support Technician, Field Service Technician, or Desktop Support Specialist looking for a short-term contract with the potential to extend.