Desktop Support Technician

About This Role

Providing end-user support is the core of the Desktop Support Technician role, where you will repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware. This position suits someone who thrives in a fast-paced environment and enjoys face-to-face interactions with users.

Responsibilities

• Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware
• Maintain, analyze, and troubleshoot software and computer peripherals
• Set up, configure, and add all hardware
• Perform install, move, add, and change tasks
• Assist with large iMac events for client printer migration and PC refreshes
• Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
• Assist with installations, configurations, upgrades, patches, and other maintenance activities of server equipment
• Perform backup, recovery, and security procedures both planned and during emergencies
• Follow established procedures to detect, diagnose, and accurately report outages of critical site applications
• Assist with diagnoses of network hardware and performance problems
• Perform approved installation, configuration, and maintenance of physical networks
• Conduct network system administration tasks both planned and during emergencies
• Provide technical support to end users in-person at the customer's site
• Back up and burn end-user data
• Assist in developing and documenting improvements to current processes
• Help coworkers resolve end users' technical issues across the program
• Assist site leader in executing established processes and escalations

Requirements

• Minimum 3+ years of experience supporting PC hardware and software
• Comfortability with limited support for servers and network equipment
• Familiarity with A/V conference rooms and ability to interface with the central A/V team for support on vendor equipment
• Experience providing executive white glove support
• Experience with asset management
• Deep understanding of diagnosing, troubleshooting, and replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU)
• Understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers)
• Working experience or strong understanding of enterprise technologies (Office 365, Windows 10 Professional, imaging, and ticketing systems)
• Experience supporting applications related to engineering, manufacturing, and logistics is a plus
• Strong understanding and work experience of server and network support within an enterprise