About the role
Desktop Support Specialist - Gilbert, AZ
Compensation: $25-$29/H
Position Overview: We are seeking an experienced Desktop Support Specialist to serve as the primary IT support resource for our Gilbert office location. This role requires a self-sufficient professional who can independently manage all desktop support functions for a 200+ person facility while maintaining high service standards and building strong relationships with end users.
Key Responsibilities: • Provide comprehensive desktop support for Windows and Mac environments • Handle tier 1-3 technical issues and complex problem resolution • Create, modify, and deactivate Active Directory accounts • Manage endpoint security programs and system migrations • Install, configure, and troubleshoot hardware and software • Coordinate repairs for equipment under third-party maintenance agreements • Provide remote support via phone and desktop sharing applications • Lead and contribute to IT projects including system rollouts and upgrades • Maintain SLA compliance for all assigned tickets • Troubleshoot network connectivity, printer issues, and wireless problems
Required Qualifications:
• Minimum 3 years of corporate desktop support experience
• Proficiency with Microsoft systems including SCCM, Intune, and PowerShell
• Strong Active Directory administration skills
• Experience with Office 365 and Teams administration
• Knowledge of Windows and Mac hardware troubleshooting
• Mobile device setup and troubleshooting experience
• Microsoft Certified Professional (MCP) or equivalent certification
• Bachelor's degree in computer-related field or equivalent experience
Preferred Qualifications: • Experience with Dynamics 365 and Five9 call center systems • Familiarity with Cisco and Aruba network equipment • Previous experience as sole IT support for a business location • Project management experience with system implementations
Position Requirements: This position requires a driven, accountable individual who can work independently as the only onsite IT support person. The successful candidate must demonstrate strong communication skills, proactive problem-solving abilities, and a commitment to providing exceptional customer service.
CORE COMPETENCIES
• Self-sufficiency and independent problem-solving • Relationship building and proactive issue identification • Active Directory expertise • Microsoft endpoint management (SCCM, Intune, PowerShell) • Tier 2/3 technical troubleshooting capabilities • Business systems experience (Dynamics 365, Five9) • IT project participation and implementation • Ticket management and SLA compliance • Remote support and communication skills • Mac devices and network equipment familiarity
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