About the role
Location:
Employment Type:
Contract / Full-Time
Job Summary
We are seeking a skilled Desktop Support Engineer to provide onsite IT support, troubleshoot end-user issues, and ensure smooth day-to-day IT operations. The ideal candidate should have strong technical troubleshooting skills, excellent customer service, and experience supporting Windows environments and enterprise IT infrastructure.
Key Responsibilities
- Provide onsite desktop and laptop support to end users.
- Install, configure, and troubleshoot Windows operating systems and Microsoft Office applications.
- Diagnose and resolve hardware, software, printer, and peripheral issues.
- Support user account management, password resets, and Active Directory administration.
- Configure and troubleshoot email clients, Microsoft Outlook, and Microsoft 365 applications.
- Set up and support desktops, laptops, mobile devices, docking stations, and conference room equipment.
- Handle incidents and service requests through the IT ticketing system while meeting SLA targets.
- Perform hardware installations, upgrades, replacements, and asset management.
- Support network connectivity issues including LAN, Wi-Fi, and VPN.
- Escalate complex technical issues to appropriate support teams when required.
- Document troubleshooting steps and maintain accurate support records.
Required Skills
- 2–5 years of experience in Desktop Support, IT Support, or Service Desk.
- Strong knowledge of Windows 10/11 and Microsoft Office 365.
- Experience with Active Directory, Azure AD, and Microsoft Exchange.
- Familiarity with SCCM, Intune, or other endpoint management tools.
- Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience supporting printers, scanners, and conferencing solutions.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently in a fast-paced environment.
Preferred Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
- IT certifications such as CompTIA A+, Microsoft, ITIL, or equivalent are an advantage.
- Experience in enterprise or multinational environments is preferred.
- Cantonese and English communication skills are highly preferred.
Skills
Desktop Support, IT Support Engineer, End User Support, Technical Support, Windows Support, Microsoft 365, Office 365, Active Directory, Azure AD, SCCM, Intune, Hardware Support, Laptop Support, Desktop Engineer, Helpdesk, Service Desk.
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