Desktop Support Engineer

About This Role

This on-site role provides first- and second-level technical support to end-users within the organization's desktop computing environment, ensuring optimal service delivery. The Desktop Support Engineer coordinates tasks, ranging from simple activities to more complex plans, and manages the efficient assignment and dispatch of service requests.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals
• Install, configure, and maintain hardware, operating systems, and enterprise software applications
• Support network connectivity issues, including LAN troubleshooting
• Assist with device setup, replacement, and hardware installations
• Perform basic network troubleshooting using console access when required
• Document service activities and communicate updates to the service delivery team
• Follow client IT policies and security procedures while performing on-site tasks

Requirements

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Important Details

• Contract: Independent Contractor
• Start date: Immediate
• Eligibility: U.S. Citizens and Green Card Holders Preferred
• Work model: On-demand / field support role
• The Service Delivery Team will share work assignments
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours

About the Company

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises.