About the role
· MNC
· 12 months renewable contract (Convertible to Perm)
· Basic Salary: up to $10,000 + OT and Standby if applicable
Essential Responsibilities:
· Provide day-to-day operational support for the end-user-computing estate and a diverse global user base, including on-site and remote employees across multiple regions.
· Take ownership, and be a central point of contact, for any desktop support issues reported by users, ensuring professional and regular communication is provided.
· Diagnose and resolve system issues across a range of both internally developed and vendor supplied applications in support of the trading business.
· Follow-up on fixes for escalated issues.
· Facilitate on-boarding and off-boarding for starters, movers, and leavers.
· Define and implement team processes to handle all support activities including the provision of up-to-date documentation in Confluence.
· Effectively record and monitor progress of all incidents and service requests raised into Jira, providing timely feedback to the business and stakeholders as required.
· Maintain a comprehensive working knowledge of systems to troubleshoot a wide variety of technology issues.
· Collaborate with relevant teams to plan, test, and deliver on-going enhancements.
· Contribute to the development and improvement of processes and technology standards across the desktop infrastructure and security domains.
· Operate within a change-controlled environment and ensure that deployments are conducted in accordance with relevant release procedures.
· Proactively monitor the estate for availability, capacity, and performance.
· Participate in a wide variety of global projects, improvements, and controls activities to enable growth in business footprint, innovation, and digital transformation.
· Shareknowledge and expertise with others, coaching and mentoring peers as required.
· Occasional work outside of normal business hours may be required at times, for major incidents and/or planned maintenance.
Qualifications/Requirements:
· Minimum 5 years of relevant work experience delivering desktop and end-user support within a complex trading environment, involving multiple stakeholders and third-party vendors.
· Relevant Microsoft 365 and Azure certification(s).
· Demonstrable knowledge of networking, infrastructure, and applications from a desktop support perspective.
· Experience diagnosing and remediating system issues in a Windows Server 2016/2019 and Windows 10/11 environment.
· Experience with device provisioning using SCCM and/or Intune.
· Experience of working with and troubleshooting issues related to any of the following: Active Directory, Group Policy Management, Security/Anti-Virus, Networking, Microsoft Office, Email/Exchange, Citrix, Mobile Device Management and Telephony/VoIP (preferably Cisco).
· Knowledge of ITIL framework, certification an advantage.
· Experience with managing desk moves.
· Experience using ITSM tools (Jira, ServiceNow, Remedy etc.)
· Experience administering Microsoft Office 365
· Experience with cloud-focused logging and monitoring tools (preferably using Azure Monitor with Application Insights and Log Analytics).
· Experience with any of the following platforms/systems: Allegro Horizon ETRM, Trayport Global Vision/Joule, FXAll, WebICE, SunSystems/Q&A, Softmar, Veson IMOS, FEA (Allegro Analytics), Zema, Cubelogic, Bloomberg and Reuters.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705
Tel: 69509748
http://www.peopleprofilers.com
Consultantin charge: So Boon Shyen, Debbie
EALicence Number: 02C4944
Registration Number: R1111376
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