About the role
Role Summary
Seeking an experienced L2 Deskside Support Engineer to provide on-site and remote technical support at our Petah Tikva facility. You will handle endpoint management, onboarding, Tech Lounge walk-ups, AV systems, and IT asset tracking.
Key Responsibilities
- User Support & Onboarding: Provide L2 hardware/software troubleshooting via phone, remote tools, and Tech Lounge walk-ups. Provision devices and software for user onboarding/offboarding.
- Endpoint Management: Deploy and manage iOS/Android/macOS/Windows devices using Microsoft Intune, Jamf Pro, and SCCM.
- OS Imaging: Provision systems using Windows Autopilot, macOS Imaging, and PXE boot.
- Peripherals & AV: Support network printers, conference room AV systems (Teams/Zoom Rooms), projectors, and audio setup.
- Asset Tracking: Maintain asset lifecycle tracking and Configuration Items (CIs) in ServiceNow CMDB.
Qualifications
- Proven L2 deskside/field support experience in a corporate environment.
- Hands-on proficiency with Intune, Jamf, SCCM, and ServiceNow.
- Experience with OS deployment (Autopilot, PXE, Mac imaging).
- Strong OS (Windows/macOS) and basic network troubleshooting skills.
- CompTIA A+, Microsoft, Jamf, or ITIL certifications are a plus.
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