Designer, Sales Consultant, Retail Sales

About This Role

This role is for a Designer at Crate and Barrel, focusing on helping customers visualize home design possibilities with the latest trends. You will build long-term relationships by guiding customers in furnishing their homes, utilizing digital tools for in-store and in-home consultations. The position drives sales and customer engagement through promoting programs, leveraging leads, and maintaining an active salesfloor presence.

Responsibilities

• Drive sales and a differentiated experience by providing enriching customer interactions and elevated design offerings in the store, in-home, and virtually
• Create elevated designs for customers using preferred design tools to create mood boards, 2D & 3D floor plans, product lists, and customer presentations
• Lead design consultations in person (in-store or in-home) or via email, phone, and virtually
• Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: Store, E-Commerce, Catalog
• Ensure full understanding and awareness of all product information, including characteristics, care information, and staying informed with the competition and industry trends
• Deliver individual sales, KPI, and service goals, productivity standards, and engage customers on the sales floor by demonstrating selling skills
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services (e.g., designer rewards, Design Trade Program, credit card)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers are provided gracious, quick, and efficient service
• Support store training and educating on design services to drive a clear understanding of design services and offerings
• Develop new and lasting relationships with customers through networking and clienteling

Requirements

• Understanding of basic design functions including spatial planning, fabric selection, lighting, and interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision and the customers' wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing, iPad) and proficient in floor planning
• Ability to stay up to date on current design trends
• Ability to be an agent of change and shift quickly as the business evolves
• Proven track record of building long-lasting relationships with customers
• 1+ years of relevant experience in Furniture Sales/Home Decor Design or retail/customer service experience
• Experience working one on one with clients and recommending solutions