About This Role
This design role focuses on helping customers envision possibilities with the latest home design trends. Designers build meaningful, long-term relationships by guiding customers in furnishing anything from an entire home to a single accent piece, utilizing digital tools and technology during in-store and in-home consultations to bring customer visions to life.
Responsibilities
- Drive sales and a differentiated experience by providing enriching customer interactions and elevated design offerings in the store, in-home, and virtually with customers
- Create elevated designs for customers using preferred design tools to create moodboards, 2D & 3D floor plans, product lists, and customer presentations
- Lead design consultations in person (in-store or in-home) or via email, phone, and virtual
- Deliver projects in a timely manner and within determined timelines
- Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: Store, E-Commerce, Catalog
- Ensure full understanding and awareness of all product information, including characteristics, care information, and staying informed with the competition and industry trends
- Deliver individual sales, KPI, and service goals, productivity standards, and engage customers on the sales floor by demonstrating selling skills
- Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services (e.g., designer rewards, Design Trade Program, credit card, etc.)
- Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers are provided gracious, quick, and efficient service
- Support store training and educating on design services to drive a clear understanding of design services and offerings
- Develop new and lasting relationships with customers through networking and clienteling
Requirements
- Understanding of basic design functions including spatial planning, fabric selection, lighting, and interior design styles
- Excellent, effective, and timely communication skills and the ability to translate the brand vision and the customers' wants/needs
- Strong affinity for technology (2D and 3D tools, Google suite, video conferencing, iPad) and proficient in floor planning
- Ability to stay up to date on current design trends
- Ability to be an agent of change and shift quickly as our business evolves
- Understanding of basic design functions including spatial planning, fabric selection, lighting, and interior design styles
- Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers' wants/needs
- Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
