Design Director

About This Role

Directing design services across client accounts is the core of this role, ensuring consistent standards, quality control, innovation, and scalable delivery. This position leads design governance, technology transitions, process improvement, and cross-functional coordination while managing and developing a high-performing design team. The Design Director partners with clients, account leadership, and internal stakeholders to translate business needs into actionable design solutions across corporate, workplace, and retail rollout environments.

Responsibilities

• Provide strategic design leadership and serve as the design subject matter expert across assigned client accounts, ensuring alignment with client design standards, workplace strategy, platform best practices, and client business objectives
• Lead design governance across accounts, including standards, workflows, quality control, deliverable expectations, escalation support, and consistent execution across teams and projects
• Lead Revit implementation, technology transitions, and design innovation initiatives, including workflow development, standards adoption, process integration, training, visualization improvements, and change management
• Develop scalable design processes, templates, tools, workplace standards, and best practices to improve efficiency, consistency, quality, speed-to-delivery, and the overall client workplace design experience
• Support corporate design, workplace planning, and retail rollout programs, including prototype standards, multi-site implementation, account-specific design solutions, and scalable design delivery models
• Serve as the primary design point of contact for assigned clients and account teams, translating client needs, business requirements, and workplace standards into actionable design direction and executable solutions
• Manage, mentor, and develop a large design team, including design managers and associates, while overseeing workload planning, resource alignment, coaching, accountability, and professional growth
• Support onboarding, training, and change management for new accounts, tools, processes, and team members to ensure successful adoption and long-term consistency
• Oversee and help direct third-party relationships with architects, engineers, consultants, and other external partners to support successful project outcomes
• Partner with clients, account leadership, and internal stakeholders to define design processes, improve team workflows, support account operations, and align design services with occupancy planning, capital planning, FF&E, moves, and broader operational priorities
• Provide executive-level reporting and communication related to trends, timelines, performance metrics, SLA/KPI results, project health, risks, staffing impacts, innovation progress, escalations, and account performance updates

Requirements