About the role
Responsibilities:
- Provide one-stop personal banking services at branches.
- Explore and develop long-term banking relationships with customers.
- Identify the need of customers and provide suitable financial products & services to customers, including bank account opening, mortgage, credit card, personal loan, insurance etc.
- Support branch operations by cooperating and liaising with other internal departments of the Bank.
- Comply with the laws and regulatory requirements.
Requirements:
- Diploma or above.
- Sound knowledge and solid experience in retail banking products & services will be preferred. Candidates with less experience will be considered as Assistant Customer Service Manager.
- Qualifications in IIQE 1、2 will be an advantage for Assistant Customer Service Manager.
- Qualifications in IIQE 1、2、3 & HKSI 1、7、8 is required for Deputy / Assistant Personal Banking Manager.
- Outgoing with good communication and interpersonal skills. Strong desire in developing career in Personal Banking Segment.
- Customer-oriented, high sensitive to explore customers’ needs and potential business opportunities.
- Proactive, independent, able to adapt to a fast-pace environment and work under pressure.
- Proficient in both spoken and written English and Cantonese. Putonghua is definitely a plus.
If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course.
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