About the role
Who you are
- 3-5+ years of work experience in automotive or industrial automation/robotics integration, deployment, and development
- Engineering degree
- Excellent judgment and execution in high pressure situations
- Ability to work with your hands on electro-mechanical systems
- Experience with stakeholder management and customer success
- Experience transitioning products from design to pilot to commercialization
- Familiarity with project management software (Confluence, Jira, etc.)
- Willingness to travel frequently to collect sites
- Software validation experience
- Experience with Linux, Python or coding languages
What the job involves
- We are seeking a hands-on Deployment Engineer to join our TeleOperation team
- In this role, you will serve as our first line of defense, managing technical challenges across our teleoperation system for robot data collection
- You will bridge the gap between field operations and core engineering—troubleshooting daily technical blockers, driving root-cause analysis for recurring issues, and building scalable workflows
- This role requires travel to active data collection sites across the country (regular travel across the Bay Area, and ~25% travel across the country)
- Support engineering with deployment, serving as an on-site representative to reach development goals
- Provide hands-on support to teleoperations team to unblock technical issues, communicate updates from engineers, teach troubleshooting techniques, and provide coaching
- Execute robot commissioning and testing at the customer site, including tracking and analyzing collections, coding and debugging as necessary
- Triage hardware and software issues as they appear, document learnings, and drive fixes to resolution across engineering teams
- Plan and execute the logistics of deploying early-stage robotic systems to homes and apartments
- Work with robot operators and technicians as the site lead, ensuring required work is completed and tools, spares, and equipment are available
- Communicate clearly to engineers and leadership - Produce regular summaries of site health, recurring issues, and trends
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