Department Manager

About This Role

Directing the sales floor and motivating a team to achieve sales targets is the core of this management role. It suits a leader who can deliver excellent customer experiences while upholding brand standards and operational excellence in a luxury retail environment.

Responsibilities

• Lead by example and model behavior that reflects the company’s core values
• Appropriately manage conflict and take ownership for your part in the team dynamic
• Act as the Transformational Leader of the Floor and motivate the team on achievement of sales plans and personal sales goals
• Ensure high level of customer service through extensive product knowledge and product ownership
• Partner with the GM and AGM to ensure effective store communications, including but not limited to cascade of key information from corporate partners and execution of value-add team meetings
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented
• Lead by example to create an environment that consistently delivers transformational customer experiences
• Model a highly productive selling environment by providing consistent training and coaching to sales associates
• Take ownership for the customer journey in your boutique – customize it for your customer demographic and develop and maintain productive customer relationships
• Demonstrate a strong use of selling skills
• Lead the team by example through demonstration of repeat business and maximization of sales through proactive customer outreach
• Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience
• Understand and communicate the Tory Burch brand aesthetic, brand philosophy and lifestyle to the associates and the customer
• Emulate the brand aesthetic by embodying a strong sense of fashion and an enthusiastic attitude
• Contribute to maintaining all brand and operating standards to support brand consistency
• Assist in maintaining store presentation standards
• Leverage in-store technology to ensure every customer’s experience is transformational
• Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility
• Accurately process all POS transactions, capture of employee information, and inventory functions such as transfers, receiving, shipments, repairs and damages to maintain the integrity of the inventory
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence
• Achievement of personal sales and metric goals
• Build and maintain new and existing client relationships