About This Role
Directing the daily activities of the Quality Control Team is the main focus of this management position, ensuring adherence to safety procedures, effective customer interactions, and positive employee relations. The role involves consistent monitoring of staff performance to meet daily quality, service, and goal standards.
Responsibilities
- Plan, manage, and assist with job assignments; continually monitor staff utilization and productivity
- Serve as the point of contact for the Quality Control Team
- Monitor PRP priorities based on cut-off times, and recognize the need for next day delivery to local customers
- Oversee that the UPS and Freight shipping department are adhering to cut-off times for timely delivery
- Effectively communicate and resolve any discrepancies from the customer’s order specifications
- Provide frequent updates to the Operations Manager on current and future projects, day-to-day employee relations, and operational efficiency within the Quality Control department
- Actively participate in the employee review process, corrective disciplinary actions, and employee management
- Assist with the recruitment, interviewing, hiring, training, and development of new employees
- Promote a team environment by fostering respect, recognizing achievements, and communicating effectively
- Conduct weekly team meetings and other training meetings as needed
- Provide leadership for employee relations through effective communications, coaching, training, and development
- Ensure compliance with company standards for cost control, waste reduction, quality, safety, and on-time delivery
- Work with the management team to develop action plans, target opportunities, and overall goal achievements
- Complete tasks assigned by the General Manager and Operations Manager quickly and efficiently
- Perform other duties as assigned
Requirements
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- High school diploma or general education degree (GED); or equivalent combination of education and experience
- Experience or knowledge in the automotive industry
- Valid driver’s license
- Forklift certification (training and certification are available)
- Ability to stand, walk, use hands, and talk or hear for long periods of time
- Ability to climb or balance and stoop, kneel, crouch, or crawl
- Ability to regularly lift and/or move up to 50 pounds
- Ability to occasionally lift and/or move up to 100 pounds (lifting devices and/or assistance is required for heavier objects)
- Ability to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions
