About This Role
Directing the HealthMarket department involves setting standards for customer service, employee relations, and overall profitability. The role focuses on coordinating the delivery of innovative, high-quality products at competitive prices, while maintaining a positive and friendly atmosphere.
Responsibilities
- Maintain a positive attitude, creating an atmosphere of friendliness and fun through flexibility and teamwork
- Generate a friendly atmosphere by encouraging employees to greet and speak to customers, providing prompt, courteous, and efficient service, and setting a good example
- Set department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability
- Smile and greet customers in a friendly manner, whether the encounter takes place in the designated department or elsewhere in the store
- Make an effort to learn customers’ names and address them by name whenever possible
- Assist customers by escorting them to products, securing out-of-reach items, loading or unloading heavy items, noting customer suggestions or requests, and performing other tasks to enhance the shopping experience
- Answer the telephone promptly and provide friendly, helpful service to calling customers, including taking customer orders
- Recruit, hire, train, supervise, discipline, and evaluate all department employees
- Determine department goals with the store director
- For homeopathic and natural wellness products, assist customers by accessing/obtaining information and pointing to the product, without providing instruction on the product or its use
- Stay current on trends in each product category and educate customers by offering suggestions, answering questions
- Determine weekly work schedule and establish a daily work plan for the department
- Inspect signage and displays for quality and quantity of merchandise and order product for replenishment
- Track proper rotation of products, check for expired code dating, and order merchandise for replenishment
- Communicate with employees regarding sales and ideas
- Assist in educating customers by offering suggestions and answering questions
- Handle and satisfy customer issues
- Adhere to company policies and individual store guidelines
- Figure retail pricing and ensure correct pricing
- Analyze weekly and monthly sales and trends, prepare ad projections, and write ads
- Plan displays, promotions, and determine pre-orders
- Determine sanitation guidelines and procedures and ensure compliance
- Operate cash register accurately and scan product (where applicable) and report improper cash levels in cash drawer
